Susan Mullen
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Bartender, Assistant Manager
Cornish Pasty
2015.03 - 2023.05
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Inside Sales Representative
Chefs’ Warehouse
2016.05 - 2019.01
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Admissions Coordinator
A Better Today Recovery
2015.08 - 2016.05
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
BHT/House Manager
A Better Today Recovery Center
2014.02 - 2015.08
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Prepared and submitted daily [Type] reports to management.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Unit Secretary
St Lukes Behavioral Hospital
2007.02 - 2009.06
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Processed lab paperwork and requests according to physicians' orders.
Education
Bachelor of Science - Nursing Science
Arizona State University
Tempe, AZAssociate of Applied Science - Nursing Science
Phoenix College
Phoenix, AZ05.2004
Skills
- Staff Scheduling
- Group Reservations Management
- Patron Service
- Billing and Payment Processing
- Clear and Effective Communication
- Making Change
- Professional Service Standards
Timeline
Inside Sales Representative
Chefs’ Warehouse
2016.05 - 2019.01
Admissions Coordinator
A Better Today Recovery
2015.08 - 2016.05
Bartender, Assistant Manager
Cornish Pasty
2015.03 - 2023.05
BHT/House Manager
A Better Today Recovery Center
2014.02 - 2015.08
Unit Secretary
St Lukes Behavioral Hospital
2007.02 - 2009.06
Bachelor of Science - Nursing Science
Arizona State University
Associate of Applied Science - Nursing Science
Phoenix College
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