Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Susan Muller

Millsboro,DE

Summary

Strategic and results-driven procurement and payables leader with over 25 years of experience driving global Source-to-Pay (STP) transformation, accounts payable operations, and compliance initiatives across complex enterprise environments. Proven track record of leading cross-functional teams, implementing ERP systems (SAP Ariba, Oracle Fusion, JD Edwards), and optimizing processes to deliver measurable cost savings, operational efficiency, and governance. Adept at managing multimillion-dollar spend portfolios, spearheading supplier diversity programs, and navigating organizational change, including mergers and shared services transitions. Recognized for cultivating high-performing teams, aligning business objectives, and delivering scalable solutions that support long-term growth.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Senior Vice President, Global Sourcing Operations

Paramount Global
New York, USA
01.2025 - Current
  • Directed enterprise-wide strategic initiatives to elevate performance, optimize operations, and drive continuous improvement.
  • Collaborated with cross-functional teams to align business objectives, and ensure cohesive execution across departments.
  • Implemented streamlined policies and workflows that enhanced operational efficiency and reduced process redundancies.
  • Cultivated strong relationships with key stakeholders to support organizational growth and strategic partnerships.
  • Coordinated development of long-term business strategies, in partnership with executive leadership, to promote innovation and progress.
  • Provided strategic counsel to senior leadership on operational decisions, risk mitigation, and change management.
  • Led the source-to-pay workstream for the in-process implementation of Oracle Fusion ERP, ensuring seamless integration and adoption.
  • Delivered steady leadership through organizational change and crisis scenarios, maintaining business continuity and team engagement.

Vice President, Global Sourcing Operations

Paramount Global/ViacomCBS
New York, USA
12.2018 - 12.2024
  • Led a team of 15 procurement professionals, overseeing eSourcing, contract lifecycle management, and strategic sourcing initiatives across $7B in managed spend, and $24B in total enterprise spend.
  • Directed domestic and global implementation of SAP Ariba for Viacom and Paramount, modernizing legacy procurement systems, and improving operational efficiency across sourcing and contract management.
  • Developed enterprise-wide procurement strategies, policies, and performance metrics to drive compliance, cost savings, and supplier performance.
  • Optimized payment terms and launched supply chain finance initiatives, delivering $52M in working capital improvements.
  • Fostered cross-functional alignment through collaborative, value-driven engagement with business units and stakeholders.
  • Managed tactical procurement operations for key spend categories, ensuring cost-effective sourcing, and supplier management. Annual savings ~$2M.
  • Designed and deployed an online training platform to standardize sourcing and procurement policy across the organization.
  • Led procurement integration activities during the corporate merger, aligning systems, processes, and teams to ensure continuity and synergy.

Vice President, Global Procurement COE

Viacom
New York, USA
08.2015 - 11.2018
  • Developed and executed procurement strategies aligned with corporate objectives, delivering cost reductions, and ensuring compliance.
  • Led procurement transformation through the implementation of eSourcing technologies, significantly improving operational efficiency and process transparency.
  • Supervised and mentored junior staff, elevating team performance, and establishing high productivity standards.
  • Managed quarterly spend analysis, ensuring data accuracy, integrity, and actionable insights for strategic decision-making.
  • Launched Viacom’s first Supplier Diversity Program, increasing diverse supplier spend from 3% to nearly 10% within the first year.
  • Standardized supplier data, partnered with advocacy organizations, and co-hosted events with major studios, strengthen supplier inclusion efforts.
  • Designed and executed an exhibit booth for industry visibility.
  • Represented the company at national forums and industry events, advocating for equitable access to qualified diverse suppliers.
  • Directed budget planning and financial oversight, preparing annual budgets, and monitoring procurement performance against targets.

Vice President, Business Process & Controls

Viacom
New York, USA
12.2014 - 08.2015
  • Oversaw core business processes and internal controls for Viacom Corporate and Global Business Services, ensuring operational integrity and regulatory compliance.
  • Partnered with cross-functional teams to identify process improvement opportunities, and define strategic project roadmaps.
  • Maintained consistent communication of progress and outcomes to drive accountability, and sustain focus on continuous improvement.
  • Delivered lasting financial and operational enhancements through targeted initiatives and change management efforts.
  • Identified and scaled best practices across functional areas to promote efficiency and standardization.
  • Led a team supporting Corporate SOX controls and Global GBS compliance, reinforcing governance, and risk mitigation.
  • Supported executive leadership in advancing a culture of continuous improvement and operational excellence.

Vice President, Financial Services

Viacom
New York, USA
02.2014 - 08.2015
  • Led a strategic continuous improvement initiative for Viacom Media Networks (VMN) Global Cash Operations, enhancing bank reconciliation, and Electronic Bank Statement (EBS) processing.
  • Collaborated with cross-functional partners to identify and implement approximately 90 process and system enhancements, driving efficiency and control.
  • Developed standardized Global VMN Cash Operations SOPs to unify practices and ensure consistency across business units.
  • Engaged with internal and external auditors to maintain compliance with SOX requirements and operational control standards.
  • Communicated key process improvements and outcomes to senior management and compliance teams, reinforcing transparency and alignment.
  • Hired, trained, and managed the VMN Cash Operations team in Budapest and Nashville, fostering a high-performance culture, and operational excellence.
  • Transitioned bank reconciliation processes from multiple lines of business to centralized Global Business Services, improving scalability and oversight.
  • Achieved a 70%+ reduction in aged bank account reconciling items within six months, significantly improving financial accuracy and reporting.

Vice President & GPO, Procure-to-Pay

Viacom
New York, USA
01.2011 - 01.2014
  • Led the global Procure-to-Pay strategy, driving process and system optimization across multiple regions to enhance operational efficiency and scalability.
  • Developed and maintained a strategic roadmap, aligning PTP processes with enterprise goals, ensuring consistency, and long-term value creation.
  • Collaborated with regional stakeholders to identify, prioritize, and implement process improvements tailored to local business needs.
  • Managed end-to-end process change initiatives, delivering continuous improvement and measurable value to internal partners.
  • Assessed and addressed business resource requirements to support the effective design and execution of process enhancements.
  • Transitioned procurement operations from an outsourced vendor to an in-house shared services model, recruiting and training a high-performing, local team.
  • Directed a global PTP project team in implementing SAP across regions, embedding best practices in systems architecture and process design.

Senior Director, Accounts Payable

Viacom
New York, USA
01.2008 - 01.2011
  • Oversaw daily operations of Accounts Payable, managing the processing of approximately 15,000 invoices monthly, with a focus on accuracy, timeliness, and compliance.
  • Led the transition of the Procure-to-Pay outsourcing initiative, including process standardization, technology enablement, and knowledge transfer; traveled to India to establish training protocols and governance frameworks.
  • Directed the Accounts Payable process and system changes following the Viacom/CBS corporate split, ensuring continuity and compliance across entities.
  • Managed distinct payment processes for Viacom Media Networks and Viacom Corporate, ensuring adherence to varying policy requirements, and financial controls.
  • Collaborated with senior leadership on special projects, risk assessments, and reporting initiatives to support strategic decision-making.
  • Supported internal and external audits, ensuring full compliance with SOX regulations and operational control standards.
  • Led strategic initiatives to automate invoice workflows and implement online expense reporting, delivering significant cost savings and process efficiencies.
  • Supervised a team of eight direct reports and up to 50 indirect staff, focusing on performance evaluations, career development, and team engagement.

Director, Accounts Payable

Viacom
New York, USA
01.1999 - 01.2008
  • Managed staffing and training for Accounts Payable functions, overseeing annual disbursements exceeding $3 billion, with a focus on accuracy, compliance, and efficiency.
  • Directed daily domestic AP operations, including invoice processing, tax compliance, and vendor management.
  • Led monthly AP close processes to ensure timely and accurate financial reporting, in alignment with corporate accounting standards.
  • Facilitated the selection and implementation of Purchasing Card, Corporate Card, and E-Fund Card programs, including the development of supporting policies and controls.
  • Served as AP lead for the Viacom/CBS merger integration and JD Edwards system upgrade to EnterpriseOne, ensuring a seamless transition and system alignment.
  • Contributed to strategic special projects aimed at enhancing operational efficiency, cost control, and process standardization.
  • Supported internal and external audits, maintaining SOX compliance through robust controls and documentation.
  • Supervised six direct reports and indirectly managed a team of 50 AP professionals, focusing on performance evaluations, training, and career development.

Accounts Payable Clerk/Supervisor

Viacom
New York, USA
01.1993 - 01.1999
  • Progressed through multiple roles within Accounts Payable, including Clerk, Analyst, Coordinator, Supervisor, and Audit Manager, demonstrating adaptability and deep functional expertise.
  • Managed a wide range of AP responsibilities, including invoice processing and auditing, monthly close activities, check disbursement, and customer service support.
  • Assisted with internal and external audits, ensuring compliance with financial controls and regulatory standards.
  • Supervised teams of 4 to 10 AP professionals, providing guidance, performance evaluations, and mentorship to support team development.
  • Collaborated extensively across departments and organizational levels to resolve issues, implement improvements, and support business objectives.

Education

Associates Degree - Business Administration

STATE UNIVERSITY OF NEW YORK AT COBELSKILL
Cobleskill, NY
01.1992

Skills

đź’Ľ Procurement & Strategic Sourcing

  • Global Source-to-Pay (STP) Strategy
  • eSourcing & Contract Management
  • Supplier Diversity Program Development
  • Spend Analysis & Cost Optimization
  • SAP, SAP Ariba & Oracle Fusion Implementation

đź“Š Financial Operations & Controls

  • Accounts Payable Management
  • SOX Compliance & Audit Coordination
  • Budget Planning & Expense Reporting
  • Policy Development & Standard Operating Procedures

🧠 Process Improvement & Transformation

  • Business Process Reengineering
  • Shared Services Model Transition
  • Change Management & Knowledge Transfer
  • Automation of Invoice Workflows

🤝 Leadership & Collaboration

  • Team Management (Direct & Indirect Oversight of 50 Staff)
  • Cross-Functional Stakeholder Engagement
  • Training, Mentorship & Career Development
  • Merger Integration & Organizational Alignment
  • Strategic Project Leadership

Affiliations

  • Advisory Board Member of the Accounts Payable Network 2002+
  • Millbrook Education Foundation Board member 2016 - 2018

Certification

  • CAPP (Certified Accounts Payable Professional) 1999
  • Lean Six Sigma Green Belt Certification

References

References available upon request.

Timeline

Senior Vice President, Global Sourcing Operations

Paramount Global
01.2025 - Current

Vice President, Global Sourcing Operations

Paramount Global/ViacomCBS
12.2018 - 12.2024

Vice President, Global Procurement COE

Viacom
08.2015 - 11.2018

Vice President, Business Process & Controls

Viacom
12.2014 - 08.2015

Vice President, Financial Services

Viacom
02.2014 - 08.2015

Vice President & GPO, Procure-to-Pay

Viacom
01.2011 - 01.2014

Senior Director, Accounts Payable

Viacom
01.2008 - 01.2011

Director, Accounts Payable

Viacom
01.1999 - 01.2008

Accounts Payable Clerk/Supervisor

Viacom
01.1993 - 01.1999

Associates Degree - Business Administration

STATE UNIVERSITY OF NEW YORK AT COBELSKILL

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