Summary
Overview
Work History
Education
Skills
Timeline
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Susan Muller

EAST BRUNSWICK

Summary

Results-driven Warehouse Manager with over 20 years of experience in a 3PL driving process efficiency and operational excellence. Proven success in reducing costs, improving inventory turns, and enhancing performance through system enhancements. Oversaw the operations of 2 warehouses that occupied over 200K square feet.

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

39
39
years of professional experience

Work History

Assistant Manager of Operations

Geodis Logistics
06.2012 - Current
  • Led operational improvements to enhance efficiency and reduce errors across logistics processes.
  • Developed training programs for staff, fostering skill enhancement and team cohesion.
  • Analyzed operational workflows to identify bottlenecks and recommend process optimizations.
  • Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
  • Oversaw compliance with safety regulations, enhancing workplace safety standards across operations teams.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Ensured compliance with industry regulations by staying updated on relevant laws and policies.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Streamlined operational workflows, enhancing efficiency across logistics processes.

Operations Supervisor

GENCO
09.2005 - 11.2011
  • Oversaw daily operations to ensure efficiency and adherence to safety standards.
  • Trained and mentored staff on best practices for operational workflows.
  • Implemented process improvements that enhanced productivity and reduced errors.
  • Coordinated logistics and inventory management to optimize supply chain processes.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Reduced waste and optimized resource allocation with revamped inventory control system.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Warehouse Supervisor

Great Atlantic & Pacific Tea
04.1986 - 10.2004
  • Oversaw daily shipping operations, ensuring timely dispatch and compliance with safety regulations.
  • Coordinated logistics for inbound and outbound shipments, optimizing routes for efficiency.
  • Managed inventory control systems, maintaining accurate stock levels and reducing discrepancies.
  • Conducted regular audits of shipping processes to ensure adherence to company policies and standards.
  • Collaborated with cross-functional teams to resolve shipping issues, enhancing customer satisfaction.
  • Ensured accurate record-keeping with diligent documentation of all incoming and outgoing shipments.
  • Checked and rechecked orders before packaging and shipping items.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Monitored stock levels of products and materials and notified management of needs.

Education

Bachelor of Arts - Microsoft Office

Middlesex County College
Edison, NJ
04-2005

Mathematics

East Brunswick HS
East Brunswick, NJ
06-1976

Skills

  • Managed a workforce up to 50, focusing on receiving ,shipping, returns, productivity, safety
  • Experienced in warehouse management, including WMS, LMS including Synapse, Manhattan, and Red Prairie
  • Scheduling coordination
  • Customer relations
  • Effective leader
  • Inventory tracking and management
  • Training management
  • Staff training/development
  • Process improvements
  • Data management
  • Budget control
  • Employee relations
  • Staff scheduling
  • P&L Administration
  • Develops and implements training documentation changes, signage, and 5S projects
  • Developed and communicated daily, weekly, and monthly safety topics
  • Conduct weekly & monthly audits for compliance
  • Demonstrated knowledge of GMP's
  • Proficient in Word, Excel, and PowerPoint

Timeline

Assistant Manager of Operations

Geodis Logistics
06.2012 - Current

Operations Supervisor

GENCO
09.2005 - 11.2011

Warehouse Supervisor

Great Atlantic & Pacific Tea
04.1986 - 10.2004

Bachelor of Arts - Microsoft Office

Middlesex County College

Mathematics

East Brunswick HS

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Susan Muller