Susan Mullin
Product Owner
New Smyrna Beach,FL
Summary
Product Owner management professional with track record of driving successful product initiatives and optimizing product performance. Adept at collaborating with cross-functional teams and focusing on achieving impactful results. Known for adaptability and reliability in dynamic environments, with skills in strategic planning, project management and execution.
Overview
24
24
years of professional experience
Work History
Product Manager IV (Product Owner)
Comerica Bank
03.2015 - Current
- Lead cross-functional teams up to 30 associates to develop and launch innovative banking products, enhancing customer engagement.
- Collaborate with Stakeholders and agile teams to develop new applications.
- Manage stakeholder expectations effectively throughout the entire product development process.
- Communicate with Management and Executives regarding vision of projects and project health.
- Experience with Jira for backlog management.
- Maintain, organize and prioritize product backlog for up to three agile teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Decision maker for functionality as well as usability.
- Participate in all agile team ceremonies.
- Develop and execute plans for production, iteratively.
- Maintain positive vendor relations to build strong partnerships.
- Manage full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Thrive in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Establish product roadmaps aligned with corporate strategy, ensuring timely delivery of key initiatives.
- Collaborate with IT teams to implement new technologies, streamlining product management processes and increasing efficiency.
- Communicate effectively with team members to deliver updates on project milestones and deadlines.
- Develop product documentation to communicate upcoming features and products to internal teams.
- Continuously monitor customer feedback channels after launch to gather insightful data for future iterations or updates.
IT Manager
Michigan Millers Mutual Insurance Company
03.2002 - 07.2015
- Project Management Office, quality assurance of programs and application support.
- Managed a team of up to 14 associates including Project Managers and Business Analysts.
- Created, developed and delivered highly functional Project Management Office.
- Saved more than $130,000 annually bringing responsibilities in house and renegotiating an IT outsourcing contract.
- Lead multiple projects simultaneously to implement new policy administration system to support major commercial lines of business (General Liability, Commercial Auto, Commercial Property, Specialty Products and Workers Compensation).
- Key team player of the due diligence team for Policy Administration System replacement.
- Created and developed customer support team serving the Help Desk including service level agreements. Personal lines and Commercial lines systems were among those supported.
- Produced and delivered appropriate reporting, including status, risk management and change management.
- Managed IT budget according to specific cost center.
- Lead and managed several successful projects according to strategic plan and corporate objectives(both agile and waterfall methodologies).
- Presented project materials regularly to Executives and Management.
- Served as a mentor for associates to encourage career growth promotions.
- Led IT infrastructure projects, enhancing system performance and reliability.
- Collaborated with stakeholders to align technology strategies with business objectives and operational needs.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Served as Product Owner to cross-functional team of business units, software developers and business analysts.
- Developed Executive Reporting Mechanism to use companywide, utilizing current technology.
- Participated in Strategic Plan development.
Education
Some College (No Degree) - Project Management
Lansing Community College
Lansing, MISome College (No Degree) - Accounting
Baker College of Flint
Flint, MISkills
- Agile Methodology
- Seasoned Product owner
- Scrum Master
- Management of employees
- Development of new teams
- Project management
- Product vision and strategy
- Resource Allocation
- Collaborative communication
- Customer service satisfaction
- Budget management
- Vendor management
- Expense reduction
- Product development
- Performance tracking
- Documentation to support projects
- Project planning
- Product lifecycle management
- Teamwork and collaboration
- Cross functional leadership
- Roadmap development
- Jira, atlassian, rally
- Requirements gathering and building
- Stakeholder communications
- Product backlog management
- Prioritization and execution
- 100% Remote work
Affiliations
- Certified Scrum Master
- Certified Product Owner
- Certificate in Management Skills
- Certificate of completion ITIL V3 Foundation
- Certificate of completion Franklin Covey Leadership
- Property Liability Association New Systems
- Michigan Council of Women in Technology
Timeline
Product Manager IV (Product Owner)
Comerica Bank
03.2015 - Current
IT Manager
Michigan Millers Mutual Insurance Company
03.2002 - 07.2015
Some College (No Degree) - Project Management
Lansing Community College
Some College (No Degree) - Accounting
Baker College of Flint