Susan Munoz
Pomona,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Child Care Counselor
Eggleston Youth Center
Covina, CA
10.2019 - 05.2024
- Maintained accurate records of all interventions provided for documentation purposes.
- Evaluated client progress towards identified goals on an ongoing basis.
- Collaborated with other professionals, such as teachers, social workers, and law enforcement personnel, to coordinate services.
- Monitored the behavior of youth in residential setting to ensure safety.
- Promoted healthy relationships between peers by facilitating conflict resolution strategies.
Medical Receptionist
Ear Nose and Throat Surgery Center
Las Vegas, NV
08.2017 - 09.2019
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Residential House Manager
Mulligan"s Manor
Tempe, AZ
02.2015 - 07.2017
- Assisted in developing policies and procedures related to residential life at the property.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Monitored security systems to ensure proper functioning at all times.
- Communicated with staff to resolve problems with individual students.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Youth Counselor
New Dawn
Chino, CA
05.2009 - 06.2015
- Implemented behavior modification programs designed to reduce disruptive behaviors.
- Assisted clients in developing coping strategies for managing stressors.
- Monitored progress of clients towards goals established in treatment plans.
- Participated in continuing education courses related to counseling techniques and adolescent development.
- Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
Education
Drug & Alcohol Certification
California State University - Dominguez HillsDrug
Carson, CASkills
- Youth Mentoring
- Youth crisis tactics
- Youth Behavior Management
- Youth supervision
- Paperwork and reporting
- Youth guidance
Timeline
Child Care Counselor
Eggleston Youth Center
10.2019 - 05.2024
Medical Receptionist
Ear Nose and Throat Surgery Center
08.2017 - 09.2019
Residential House Manager
Mulligan"s Manor
02.2015 - 07.2017
Youth Counselor
New Dawn
05.2009 - 06.2015
Drug & Alcohol Certification
California State University - Dominguez HillsDrug
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