Susan Munoz
Pomona,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Child Care Counselor
Eggleston Youth Center
Covina , CA
2019.10 - 2024.05
- Maintained accurate records of all interventions provided for documentation purposes.
- Evaluated client progress towards identified goals on an ongoing basis.
- Collaborated with other professionals, such as teachers, social workers, and law enforcement personnel, to coordinate services.
- Monitored the behavior of youth in residential setting to ensure safety.
- Promoted healthy relationships between peers by facilitating conflict resolution strategies.
Medical Receptionist
Ear Nose and Throat Surgery Center
Las Vegas , NV
2017.08 - 2019.09
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Residential House Manager
Mulligan"s Manor
Tempe , AZ
2015.02 - 2017.07
- Assisted in developing policies and procedures related to residential life at the property.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Monitored security systems to ensure proper functioning at all times.
- Communicated with staff to resolve problems with individual students.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Youth Counselor
New Dawn
Chino , CA
2009.05 - 2015.06
- Implemented behavior modification programs designed to reduce disruptive behaviors.
- Assisted clients in developing coping strategies for managing stressors.
- Monitored progress of clients towards goals established in treatment plans.
- Participated in continuing education courses related to counseling techniques and adolescent development.
- Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
Education
Drug & Alcohol Certification
California State University - Dominguez HillsDrug
Carson, CASkills
- Youth Mentoring
- Youth crisis tactics
- Youth Behavior Management
- Youth supervision
- Paperwork and reporting
- Youth guidance
Timeline
Child Care Counselor
Eggleston Youth Center
2019.10 - 2024.05
Medical Receptionist
Ear Nose and Throat Surgery Center
2017.08 - 2019.09
Residential House Manager
Mulligan"s Manor
2015.02 - 2017.07
Youth Counselor
New Dawn
2009.05 - 2015.06
Drug & Alcohol Certification
California State University - Dominguez HillsDrug
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