Susan Munson
Anaheim,USA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
YKK USA, Inc.
03.2013 - 12.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CASkills
- Customer service
- Active listening
- Time management
- Data entry
- Complaint handling
- Product knowledge
- Customer relationship management (CRM)
- Customer education
- Staff education and training
- Problem-solving
- Credit adjustments
Timeline
CUSTOMER SERVICE REPRESENTATIVE
YKK USA, Inc.
03.2013 - 12.2024
High School Diploma -
Los Altos High School
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