Summary
Overview
Work History
Skills
Certification
Timeline
Hi, I’m

Susan Murphy

Oceanside,CA

Summary

Experienced Property Management Consultant with a successful background in Property Management, Leasing and Sales. Focused on customer service and maintaining high occupancy rates. Excellent problem solving skills with a desire to take on new challenges. Strong work ethic, adaptable and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
years of professional experience
1
Certificate

Work History

BGSF
San Diego, California

Property Management Consultant
08.2024 - Current

Job overview

  • Performs all sales and leasing activities to achieve the assigned community's revenue and occupancy goals by greeting and qualifying prospects.
  • Guides community tours showcasing available apartments, process applications, conducts credit screenings and background checks.
  • Utilizes property management software to track apartment availability, record traffic and leasing activities, manage residents' and prospects' data, and capture critical demographic and other valid information regarding current and future residents.
  • Generates leases, lease renewals, and other contractual documents related to property management activities.
  • Inspects apartments to confirm readiness for new residents.
  • Coordinates the tenant's work order requests with the maintenance team in a timely and efficient manner.
  • Ensures that the community and show units meet the Company’s standards for show quality by inspecting the marketing corridor and leasing tour, and communicating with the maintenance team about repairs needed.
  • Follows up with prospects and new residents to ensure satisfaction by sending e-mails, thank-you notes, and cards, or by making telephone calls or other contacts to finalize decisions to lease and/or renew.
  • Maintains accurate records of financial transactions, including rent collections, security deposits, and other income sources.
  • Assists with marketing plans to promote vacant units through various channels, such as online social media listings, or print media ads.
  • Responds quickly and courteously to resident's concerns and questions, and takes prompt action to solve problems and document and convey resident or other requests to the appropriate individual

Career Strategies, Inc. & Intersolutions
San Diego, CA

Property Management Consultant
02.2023 - 08.2024

Job overview

  • Greeted prospective tenants, answered questions, and provided tours of the assigned property and amenities.
  • Reviewed and approved tenant applications.
  • Negotiated, processed, and approved applications by conducting background checks and verifying income requirements.
  • Coordinated tenant move-in and move-out processes, including inspections.
  • Resolved tenant complaints regarding maintenance, or other issues, in a timely manner.
  • Oversaw the maintenance and repairs of rental properties.
  • Ensured that all applicable laws and regulations were followed in accordance with local fair housing laws.
  • Developed marketing strategies to attract tenants for vacant units.
  • Collected and processed monthly rent payments, deposits, and additional fees.
  • Assisted in qualifying selected applicants for a new construction tax credit property.
  • Gathered income, employment, and all pertinent paperwork to assist in qualifying candidates to be approved for a new construction lease-up property.

JB Real Estate & Investments
San Clemente, CA

Director of Leasing & Sales
07.2018 - 01.2023

Job overview

  • Developed and implemented a strategic leasing marketing plan for a privately owned 55+ coastal community.
  • Generated $1.6 million annually in property leases.
  • Generated $3.8 million in property sales.
  • Maintained detailed knowledge of the local market and conditions in order to develop an effective marketing plan to advertise current vacancies.
  • Received, reviewed, and processed applications for new leases.
  • Photographed available vacancies for advertising on various social media platforms.
  • Promoted property sales through advertisements, open houses and participation in the multiple listing services.
  • Welcomed prospective tenants to the leasing office, asked open-ended questions, and offered assistance with issues or concerns.
  • Generated interest in the community by effectively answering questions, conducting community tours, and following up with prospective residents.
  • Performed administrative duties; answered phone calls, prepared leases, and maintained leasing and sales files.
  • Performed move-in and move-out inspections.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Managed real estate transactions from initiation to closing.

Century 21 Mission
Oceanside, CA

Real Estate Professional
01.2016 - 07.2018

Job overview

  • Represented buyers and sellers in major real estate purchases and investments.
  • Managed real estate transactions from initiation to close.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Effectively handled various office duties; typing, filing and receptions desk tasks.

Skills

  • Microsoft Outlook, Excel, Teams and Word
  • Yardi CRM and Voyager Software
  • OneSite Property Management Software
  • RentCafe
  • Social Media Strategy Development
  • Excellent verbal and written skills
  • Outgoing and approachable personality
  • Customer service-oriented
  • Sales-driven
  • High closing ratio
  • Team player
  • Lease agreements and lease renewals
  • Contract and document management
  • Customer Portfolio Management
  • Property Management Expertise
  • Knowledge of Fair Housing Laws

Certification

  • Real Estate License/Continuing Education Course
  • National Notary Association
  • Certified Notary Signing Agent/Continuing Education Courses

Timeline

Property Management Consultant

BGSF
08.2024 - Current

Property Management Consultant

Career Strategies, Inc. & Intersolutions
02.2023 - 08.2024

Director of Leasing & Sales

JB Real Estate & Investments
07.2018 - 01.2023

Real Estate Professional

Century 21 Mission
01.2016 - 07.2018

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Susan Murphy