Susan Murphy
Laguna Vista
Summary
Results-driven Operations Manager with expertise in overseeing daily operations and inventory management. Proven ability to enhance guest experiences and implement effective policies that drive customer satisfaction.
Overview
12
12
years of professional experience
Work History
Operations Manager
SPI Vacation Services
South Padre Island, Texas
01.2022 - Current
- Direct daily operations of vacation rental services, guaranteeing exceptional guest experiences.
- Coordinate maintenance schedules for properties to maintain quality and guest satisfaction.
- Manage inventory of supplies and equipment necessary for optimal property upkeep.
- Foster communication between property owners, staff, and guests for swift issue resolution.
- Address customer complaints promptly to ensure satisfaction remained high.
- Implement strategic operational plans to achieve business objectives and profitability targets.
- Develop policies and procedures to enhance quality control and service logistics.
Property Manager
South Padre Marina
South Padre Island, Texas
03.2014 - 01.2022
- Managed daily operations of marina facilities and property maintenance activities for fifty-two boat slips and forty-nine condos.
- Oversaw vendor relationships and negotiated service contracts for maintenance tasks.
- Scheduled property inspections and ensured readiness for seasonal changes and events.
- Prepared payroll and tax documents for all employees and 1099 vendors.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed and maintained strong working relationships with owners and tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Staffing Manager
Trade Source Inc
Manassas, Virginia
03.2014 - 11.2017
- Managed recruitment processes for skilled temporary trades from initial contact through onboarding.
- Conducted interviews to assess qualifications and skills of applicants.
- Negotiated salaries and benefits packages alongside employment contracts.
- Implemented random drug tests and new hire drug tests for compliance.
- Reported workplace health and safety compliance to upper management.
- Provided personal protective equipment and trained employees on field usage.
Skills
- Policy implementation
- Website management
- Budget oversight
- Customer relationship management
- Event planning
- Team collaboration
- Vendor relations
- Digital marketing
- Fundraising strategies
Affiliations
- Election Judge, South Padre Island 2017 - 2019
- Board Member and website designer, SPI Wahoo Classic fishing tournament, 2017 - current
- Chairwoman Keep South Padre Island Beautiful, 2014-2016
- Flight Attendant, Continental Airlines, 1990 -1995
- President, washington, DC chapter National Association of Remodeling, 2007
Timeline
Operations Manager
SPI Vacation Services
01.2022 - Current
Property Manager
South Padre Marina
03.2014 - 01.2022
Staffing Manager
Trade Source Inc
03.2014 - 11.2017