Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Muzzleman

Frederick,CO

Summary

Empathetic and compassionate caregiver with sensitive approach to cultivating trusting, stimulating and varied lifestyle for clients. Experience in hospital and in-home settings providing guidance and encouragement to clients through physical and emotional support.


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Detail-oriented Bookkeeper with financial reporting expertise. Managed bookkeeping services for an individual real estate development company as well as in a private setting. Started an office for American Asphalt and ran every aspect of the for several years as well as taking charge of residential sales and consistently adhered to complex standards.

Exceptional bookkeeping, reporting and communications skills enabled impressive results.

Overview

34
34
years of professional experience

Work History

Remote Accounting Bookkeeper

Jo Ann Freebery
06.2011 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Reviewed and processed client electronic payments and check deposits.
  • Matched purchase orders with invoices and recorded necessary information.
  • Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Reviewed account discrepancies and proposed courses of action to minimize losses.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed tax forms in compliance with legal regulations.
  • Identified accounting errors when cross-referencing documents and database information.

Companion-caregiver

David Boyer
10.2014 - 05.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Administrative Assistant

American Asphalt Maintenance LLC
08.1989 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

No Degree - Real Estate Law

Goldey-Beacom College
Wilmington, DE
12.1984

High School Diploma -

William Penn High School
New Castle, DE
06.1976

Skills

  • Personal Bookkeeping
  • Payroll Preparation and Processing
  • Effective Project Completion
  • Records Preparation
  • Monthly Reconciliations
  • Active Listening
  • Reading Comprehension
  • Word Processing
  • Account Reconciliation
  • Proactive and Self-Motivated
  • Transaction Entry
  • Outbound Calls
  • Prepare Paychecks
  • Superior Attention to Detail
  • Accounts Payable and Receivable
  • Income Statements
  • Clean Living Spaces
  • Verbal and Written Communication Skills
  • Activities of Daily Living Assistance
  • Patient Rapport
  • Respectful and Compassionate
  • Multitasking and Organization
  • Communication Assistance
  • Mobility Support
  • Housekeeping
  • Companionship and Emotional Support
  • PPE Usage
  • COVID-19 Safety Policies
  • Time Management
  • Client Transportation
  • Dependable and Responsible
  • Independent Living
  • Bathing and Dressing
  • Problem Identification
  • Developing Client Trust
  • Personal Care Assistance
  • Running Errands
  • Compassionate Communication
  • Caregiver and Family Support
  • Database Organization
  • Account Balancing
  • Phone Call Answering
  • Sorting and Labeling
  • Customer Service
  • Customer Relations
  • Mail Management
  • Grammar
  • Cash Deposit Preparation

Timeline

Companion-caregiver

David Boyer
10.2014 - 05.2023

Remote Accounting Bookkeeper

Jo Ann Freebery
06.2011 - Current

Administrative Assistant

American Asphalt Maintenance LLC
08.1989 - 03.2023

No Degree - Real Estate Law

Goldey-Beacom College

High School Diploma -

William Penn High School

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Susan Muzzleman