SUSAN N COOK
Administrative Assistant
Henry,VA
Summary
I am seeking an exciting and challenging career as an administrative assistant or related field. I am confident, a quick learner, friendly, and tech-savvy. I come to stay at my company and be proud of where I work!
Results-oriented, strategic administrative assistant; well-organized in keeping documentation current to maximize inter-office efficiency. Excellent communication, planning, and problem-solving abilities developed over 34 years of related experience. Diligent about consulting with department leaders and team members to understand requirements and implement proactive solutions. Positive, upbeat, and resourceful team player. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Overview
32
32
years of professional experience
21
21
years of post-secondary education
Work History
Administrative Assistant
Ferrum College
Ferrum, VA
07.2010 - 07.2019
- Provide clerical and secretarial support for the Faculty of the School of Natural Sciences and Mathematics (NSM)
- NSM School meetings; send a call for agenda items, create the agenda and take the minutes
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Create, maintain and update bulletin boards, petty cash of $200, etc
- Monitored office inventory to maintain adequate supply levels and order products
- Reserve shuttles and hires drivers for field trips
- Create advertising materials using Ferrum Colleges branding and graphic standards; keep the NSM pages of the Ferrum website up-to-date
- Organize many diverse departmental events
- Complete the physical inventory for the science building
- Started ink cartridge recycling project with HP Purchase Edge
Secretary
Ferrum College
Ferrum, VA
04.2008 - 07.2010
- Secretarial support to the Curriculum and Academic Standards Committee, including preparation of regular meeting materials and agenda, minutes, and the maintenance of all meeting records/files
- Administrative support for all functions related to Academic Programs and Faculty Development, including records/files and any special projects, and also support to the Office of the Provost
- Responsible for maintaining confidential files, purging & shredding according to policy
- Maintaining up-to-date confidential records of students on academic warning, probation, or suspension
- Answering phones, processing mail, emails, faxes, ordering office supplies, creating large mail merge documents
Home Customer Service Manager
Sandy Beaches Furniture
Roanoke, VA
01.2004 - 01.2007
- Worked at home managing this business
- Managed this company using Peachtree software
- Customer service, taking and placing orders, invoicing, and accounts receivable
- Mailing advertising materials when requested
- Created and maintained pricing in Excel; including profit and loss statements
Expeditor / Planner
Stanley Furniture Company
Stanleytown, VA
01.1990 - 01.2004
- Provided purchased materials planning, placed purchase orders, and provided order administration of assigned commodities for five plant locations
- Ensured timely delivery of low-cost, high-quality materials following manufacturing and service requirements
- Worked closely with the Director of Domestic Commodities in maintaining and ordering green lumber, the largest of the company's raw materials
- Worked closely with the accounting department to ensure that all invoices were paid promptly
Advertising Materials Clerk
Stanley Furniture Company
Stanleytown, VA
01.1986 - 01.1990
- Provided advertising materials to sales representatives and retailers
- Typing, filing, customer service, and proofreading advertising materials.
Education
Bachelor of Business Administration - Liberal Arts
Ferrum College
Ferrum, VA 04.2008 - Current
Associate of Applied Science - Business Management
Patrick Henry Community College
Martinsville, VA 08.1985 - 07.1988
High School Diploma -
Franklin County High School
Rocky Mount, VA 08.1980 - 06.1984
The Administrative Assistants Conference - Certificate of Attendance
A Skill Path Workshop
Roanoke, VAAdvanced Excel & Word - Fundamental Principles of Project Management
Patrick Henry Community College
Martinsville, VAImplementing Cost Improvement Initiatives -
Robi Bendorf
Stanleytown, VASkills
~ COMMUNICATION ~
undefinedTimeline
Administrative Assistant
Ferrum College
07.2010 - 07.2019
Bachelor of Business Administration - Liberal Arts
Ferrum College
04.2008 - Current
Secretary
Ferrum College
04.2008 - 07.2010
Home Customer Service Manager
Sandy Beaches Furniture
01.2004 - 01.2007
Expeditor / Planner
Stanley Furniture Company
01.1990 - 01.2004
Advertising Materials Clerk
Stanley Furniture Company
01.1986 - 01.1990
Associate of Applied Science - Business Management
Patrick Henry Community College
08.1985 - 07.1988
High School Diploma -
Franklin County High School
08.1980 - 06.1984
The Administrative Assistants Conference - Certificate of Attendance
A Skill Path Workshop
Advanced Excel & Word - Fundamental Principles of Project Management
Patrick Henry Community College
Implementing Cost Improvement Initiatives -
Robi Bendorf
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