Susan Napierski-Myers
Blue Ridge,GA
Overview
51
51
years of professional experience
Work History
Peer Tutor
Centenary University
09.2024 - Current
- Peer tutor in apparel construction, advanced apparel construction, and flat pattern.
- Helped peers build self-confidence and motivation by providing positive reinforcement and feedback.
- Enhanced student comprehension by incorporating real-life examples and analogies during tutoring sessions.
Part-time/on-call Traveling Store Manager
Calico
01.2018 - 01.2020
- Provided essential support by managing store operations at various locations across country where full-time manager is temporarily unavailable, or until permanent management is onboard.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Calico
08.2011 - 12.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed and implemented strategies to achieve sales target and improve profitability.
- Negotiated price and service with local workrooms to decrease expenses, increase profit, and build a strong working relationship.
- Rotated merchandise and displays to feature new products and promotions.
- Hired, trained and mentored new staff members.
- Approved regular payroll submissions for employees.
General Manager
Talbots
11.2010 - 08.2011
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
Store Manager
Talbots
06.2010 - 11.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Co-Manager
Talbots
03.2010 - 06.2010
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
Co-Manager
Talbots
04.2007 - 03.2010
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Approved regular payroll submissions for employees.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Assistant Store Manager
Talbots
05.2005 - 06.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Talbots
03.2005 - 05.2005
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
Seasonal Sales Associate
Talbots
11.2004 - 03.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Owner/Operator
A Touch Of Embroidery
07.1991 - 07.2004
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Waitress as Needed in a Family Business
North Branch Inn
01.1982 - 12.1992
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
In House Sales and General Accounting
Mid-State Lumber Corporation
07.1983 - 06.1991
- Built relationships with customers to encourage repeat business.
- Increased sales by consistently providing exceptional customer service and product knowledge.
- Supported staff on special assignments and ad hoc projects.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Sales Associate
The Stitchery
03.1974 - 08.1976
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
Bachelor of Arts - Fashion Merchandising
Centenary University
Hackettstown, NJ05-2025
Associate of Arts - Fashion Merchandising
Centenary College
Hackettstown, NJ05.1978
Some College (No Degree) - Accounting And Business Management
Raritan Valley Community College
Branchburg, NJSome College (No Degree) - Home Economics
Marywood College
Scranton, PASkills
- Conflict resolution
- Relationship building
- Customer service
- Data analysis
Timeline
Peer Tutor
Centenary University
09.2024 - Current
Part-time/on-call Traveling Store Manager
Calico
01.2018 - 01.2020
Store Manager
Calico
08.2011 - 12.2017
General Manager
Talbots
11.2010 - 08.2011
Store Manager
Talbots
06.2010 - 11.2010
Co-Manager
Talbots
03.2010 - 06.2010
Co-Manager
Talbots
04.2007 - 03.2010
Assistant Store Manager
Talbots
05.2005 - 06.2006
Assistant Store Manager
Talbots
03.2005 - 05.2005
Seasonal Sales Associate
Talbots
11.2004 - 03.2005
Owner/Operator
A Touch Of Embroidery
07.1991 - 07.2004
In House Sales and General Accounting
Mid-State Lumber Corporation
07.1983 - 06.1991
Waitress as Needed in a Family Business
North Branch Inn
01.1982 - 12.1992
Sales Associate
The Stitchery
03.1974 - 08.1976
Bachelor of Arts - Fashion Merchandising
Centenary University
Associate of Arts - Fashion Merchandising
Centenary College
Some College (No Degree) - Accounting And Business Management
Raritan Valley Community College
Some College (No Degree) - Home Economics
Marywood College
Similar Profiles
Kayla YepezKayla Yepez
Resident Assistant at Centenary UniversityResident Assistant at Centenary University
Christopher LaBelleChristopher LaBelle
Interim Sports Information Director at Centenary UniversityInterim Sports Information Director at Centenary University
Aidan PitshoneAidan Pitshone
Baseball Recruiter at Centenary UniversityBaseball Recruiter at Centenary University
Elainy PichardoElainy Pichardo
Work Study Student at Centenary UniversityWork Study Student at Centenary University
Amy MesserAmy Messer
Registered Nurse at Union General Hospital, Inc.Registered Nurse at Union General Hospital, Inc.