Susan Narea

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Tax prepare season

• Resolved customer inquiries promptly, strengthening relationships and promoting repeat business.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Coordinated scheduling for staff, optimizing resource allocation to meet customer demands.
• Contributed to inventory management, tracking supplies and minimizing waste effectively.