Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Nason

Cranston,RI

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

27
27
years of professional experience

Work History

Server

Athena's Restaurant
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Compliance Offer

State of RI
09.2023 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Pit Manager

Encore Boston Harbor
08.2018 - 09.2023
  • Directs gaming operations personnel to ensure smooth and efficient operation of table games in accordance with the state and federal gaming regulations, internal controls, company policies and objectives.
  • Ensures the company's behaviors and core values are being adhered to while effectively handling all customer concerns and requests.
  • Responsible for the accountability of the chips, cards, dice, tiles and all other gaming equipment.
  • Effectively manages table limits.
  • Kept games fair by proactively identifying and removing suspected cheaters
  • Assist with reassignment and scheduling throughout the day by checking on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand

Floor Supervisor/Teacher

Twin River Casino
05.2013 - 08.2018
  • Manage dealers in BJ, Craps, Baccarat, Pai Gow Poker, Novelties, Texas hold'em and Stud Poker.
  • Taught Pai Gow Poker, BJ, Craps, Novelties and Baccarat Monitor game operations to ensure that house rules are followed, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Communicate with management or other staff to resolve problems.
  • Explain regulations, policies, or procedures to patrons and dealers.
  • Establish and maintain banks and table limits for each game.
  • Maintain financial or account records while conducting gaming transactions.

Regional Manager

Primerica Financial Services, RI
05.2005 - 12.2017
  • Analyzed financial information from clients to determine strategies for meeting clients financial objectives.
  • FINRA series 6, 63, and Principles 26 license. As well as, Variable Annuity and Life insurance licensed in Massachusetts, Rhode Island and Connecticut.
  • Hired, trained, coached and developed trainees to work in the financial industry.
  • Created and conducted a weekly sales curriculum.
  • Attracted new clientele and developed customer relationships by hosting product-focused events
  • Led targeted training programs to educate staff on product benefits and service capabilities
  • Supervised staff to optimize brand expansion initiatives and productivity

Foxwoods Casino
08.1998 - 05.2007
  • Explain all aspects of the table games for BJ, Baccarat, Craps, and Novelties Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures Inspected cards and equipment to be used in games to ensure that they were in good condition.
  • Paid winnings and collected losing bets as established by the rules and procedures of the specific game.
  • Acknowledged disputes and reported them appropriately.
  • Maintain excellent relationship with team members.

Education

Some College (No Degree) - Business Management

Johnson & Wales University
Providence, RI

High School Diploma -

Bristol High School
Bristol RI
07.1992

Skills

  • Excellent Customer Service
  • Extensive knowledge of procedures and policies
  • Good interpersonal and communication skills
  • Highly dependable and loyal
  • Great organizational skills
  • Incredible leadership and management skills

Timeline

Server

Athena's Restaurant
08.2024 - Current

Compliance Offer

State of RI
09.2023 - 03.2025

Pit Manager

Encore Boston Harbor
08.2018 - 09.2023

Floor Supervisor/Teacher

Twin River Casino
05.2013 - 08.2018

Regional Manager

Primerica Financial Services, RI
05.2005 - 12.2017

Foxwoods Casino
08.1998 - 05.2007

Some College (No Degree) - Business Management

Johnson & Wales University

High School Diploma -

Bristol High School

Similar Profiles

CREATE PROFILE
Susan Nason