Susan Nava
Santa Ana,United States
Summary
5 years of restaurant service, 3years as a hostess operating the cash register, preparing take-out, making reservations, taking catering orders, cleaning tables and helping with all activities related of serving and cleaning following restaurants protocols. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Spigen INC
Irvine, CA
04.2023 - 01.2024
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
DENTAL ASSISTANT/ FRONT
ZAREH & ZAREH DENTAL
TUSTIN, CA
08.2022 - 04.2023
- Run every operatory line in the mornings and clean them out at the end of the day
- Receive patient's chart and greet them to their chair to start treatment needed
- Inform patients what procedure will be done
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Answer/call insurance and patient calls
- Bill medical insurance for patient's treatments
- Clean and sanitize everything from the beginning to the end of the day.
SERVER/HOSTESS/TAKE-OUT
AVILA'S EL RANCHITO
LAKE FOREST, CA
06.2017 - 07.2022
- Greeting guest and seating them at their table or waiting area
- Provide guest with clean menus
- Assign customers to tables suitable for their needs and according to rotation so that the servers receive an appropriate number of seatings
- Speak with customers to ensure satisfaction with food service, to respond to complaints or to conversate with them
- Answer telephone calls and respond to inquiries or transfer calls
- Receive and record customers' dining reservations
- Take and prepare to-go orders.
CASHIER/ FOOD RUNNER
RUBIO'S COSTAL GRILL
TUSTIN, CA
02.2017 - 05.2017
- Greet customers
- Operate the register
- Take orders from customers, verify orders were complete and then take them to their tables
- Clear the tables/clean dining area
- Keep the salsa bar filled and restocked
- Make sure there was always enough ice in the fountain drinking area.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Foothill High School
Tustin, CA06-2020
Skills
- Office Management
- Multitasking and Prioritization
- Table Bussing
- Positive and Professional
- Menu Memorization
- Reservations Management
- Customer Service
- Ordering Procedures
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Spigen INC
04.2023 - 01.2024
DENTAL ASSISTANT/ FRONT
ZAREH & ZAREH DENTAL
08.2022 - 04.2023
SERVER/HOSTESS/TAKE-OUT
AVILA'S EL RANCHITO
06.2017 - 07.2022
CASHIER/ FOOD RUNNER
RUBIO'S COSTAL GRILL
02.2017 - 05.2017
High School Diploma -
Foothill High School
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