Susan Neal
Normangee,TX
Summary
Proven track record in enhancing office efficiencies and exceeding sales targets at Henson Motor Com, showcasing exceptional time management and customer service skills. Spearheaded innovative business growth strategies, achieving significant client satisfaction and retention. Expert in Microsoft Office Suite, adept at fostering positive vendor and client relationships through effective communication and meticulous data entry. Detail-oriented [Job Title] skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Sterling Auto Group
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Accounts Payable Manager
Pemco International
05.2022 - 10.2023
- Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
- Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Processed accounts payable through SAP platform.
- Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
- Facilitated audits by ensuring availability of appropriate documentation, leading to smoother audit processes and minimal findings.
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Assisted in month-end closing procedures, ensuring timely completion of financial statements.
- Communicated with other departments to verify purchases.
- Developed strong relationships with vendors, facilitating open communication for effective issue resolution.
Office Coordinator
Thompson Hospitality
07.2021 - 05.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Assistant
America's Choice Roofing
03.2019 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Business Development Coordinator
Henson Motor Com
08.2017 - 10.2018
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Engaged with customers to build business relationships.
Administrative Manager
NGL
04.2014 - 01.2017
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Accounts Payable Clerk
Midway Oilfield
11.2012 - 01.2014
- Entered high volume number of invoices monthly.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
Education
Bachelor of Science - Business Management
The University of Alabama
Tuscaloosa, ALAssociate of Science - Legal Assistant
Gadsden State Community College
Gadsden, AL05-1998
High School Diploma -
Piedmont High School
Piedmont, AL05-1996
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Computer Proficiency
- Microsoft Office Suite
- Scheduling and calendar management
- Microsoft Office including Teams
- IFS
- SAP
- QuickBooks Pro
Timeline
Administrative Assistant
Sterling Auto Group
08.2024 - Current
Accounts Payable Manager
Pemco International
05.2022 - 10.2023
Office Coordinator
Thompson Hospitality
07.2021 - 05.2022
Administrative Assistant
America's Choice Roofing
03.2019 - 10.2020
Business Development Coordinator
Henson Motor Com
08.2017 - 10.2018
Administrative Manager
NGL
04.2014 - 01.2017
Accounts Payable Clerk
Midway Oilfield
11.2012 - 01.2014
Bachelor of Science - Business Management
The University of Alabama
Associate of Science - Legal Assistant
Gadsden State Community College
High School Diploma -
Piedmont High School
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