Susan Neal-Smith

Cared for individual diagnosed with Pancreatic Cancer

+ Transported client to doctor appointments & family gatherings; moved his walker closer to him so that he would feel more independent.

+ Maintained cleanliness & safety within the home:

Prepared healthy meals that he preferred; completed laundry prior to the next day; removed possible trip hazards within the home; unless he was sleeping, I stayed in the same room to ensure his safety and tend to his immediate needs.

+ Demonstrated strong problem-solving skills during challenges faced during his illness. Reminded him that he was safe and loved, promoting overall feeling of wellness.

+ Ensured that medication schedule was managed at the requested times directed by the oncologist. The schedule was well practiced to a point that he would remind me that he had already taken his meds!

+ Assisted his family through the difficult times with mental, physical & emotional support.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
• Consistently met or exceeded customer expectations through timely service delivery and clear communication.
• Assisted in the design of custom communication solutions tailored to unique client needs.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Maintained inventory of office supplies and placed orders.
• Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
• Assisted coworkers and staff members with special tasks on daily basis.