Steven Nerney
Watervliet,United States
Summary
Offering strong organizational and multitasking skills, with genuine interest in learning and growing within office environment. Delivers attention to detail and willingness to quickly adapt to new tasks and technologies. Ready to use and develop communication and organizational skills in General Office Worker role.
Overview
2025
2025
years of professional experience
Work History
Security Guard (Events Only)
Basketball Hall of Fame
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Service Representative 3
Charter Communications
12.2017 - Current
- Company Overview: Spectrum, 1021 Highbridge Road, Schenectady, NY 12303
- (518) 242-8890
- Managed high volumes of inbound customer calls, effectively addressing inquiries and resolving complaints to maintain customer satisfaction
- Provided detailed product information to customers, assisting them in selecting appropriate solutions based on their needs
- Utilized CRM system to accurately log customer interactions, track issues, and follow up on outstanding concerns
- Achieved consistent high first call resolution rates by actively listening to customer concerns and providing timely solutions
- Successfully handled escalated customer issues, de-escalating situations with a calm and professional demeanor
- Proficient in Microsoft Software
- Assisted in training and mentoring new hires to ensure successful transitions into employment roles in Charter Communication
- Spectrum, 1021 Highbridge Road, Schenectady, NY 12303
- (518) 242-8890
Team Member
Taco Bell
09.2017 - 05.2018
- Company Overview: 60 Vandenburgh Ave, Troy, NY 12180
- (518) 272-6133
- Provide fast, efficient service to customers
- Maintain high cleanliness and hygiene standards
- Prepare and serve food adhering to safety standards
- Handle cash register operations and ensure transaction accuracy
- 60 Vandenburgh Ave, Troy, NY 12180
- (518) 272-6133
Security Guard
St Peter's Health Partners, Albany Memorial Campus
01.2015 - 09.2015
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Guard
MVP Arena
06.2013 - 09.2015
- Company Overview: 51 S Pearl St, Albany, NY, United States
- (518) 487-2000
- Conduct routine patrols and threat assessments
- Manage on-site access points in accordance with policy
- Maintain compliance with company policies and governmental regulations
- Initiate rapid response to incidents, alarms, and emergency situations
- Clear and consistent communication with team and management
- Professional interaction with visitors, at access points and during premise events
- 51 S Pearl St, Albany, NY, United States
- (518) 487-2000
Education
Brittonkill Public Schools
Brunswick, NY06.2022
A.S. - Criminal Justice
Hudson Valley Community College
Troy, NY06-2015
Skills
- Event security
- Workplace safety
Awards
2022 Annual Spectrum Gold winner
Timeline
Customer Service Representative 3
Charter Communications
12.2017 - Current
Team Member
Taco Bell
09.2017 - 05.2018
Security Guard
St Peter's Health Partners, Albany Memorial Campus
01.2015 - 09.2015
Security Guard
MVP Arena
06.2013 - 09.2015
Security Guard (Events Only)
Basketball Hall of Fame
Brittonkill Public Schools
A.S. - Criminal Justice
Hudson Valley Community College
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