Susan Nielsen
Santa Rosa,CA
Summary
Highly qualified Merchandiser Manager with significant experience in retail and sales management. Demonstrated strengths in product placement, visual merchandising and team leadership. Notable skills include trend analysis, inventory control, vendor relations and planogram design. Previous roles have resulted in increased sales performance through strategic planning and execution of promotional activities.
Overview
7
7
years of professional experience
Work History
Merchandiser Manager
Five Below
Petaluma, California
06.2024 - 01.2025
- Coordinated with the marketing department to align merchandising strategies with promotional activities and advertising campaigns.
- Generated reports detailing sales performance metrics on a weekly basis.
- Ensured compliance with company policies regarding pricing, promotions, display standards.
- Placed prices and descriptive signage to enhance displays and promote items.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
- Ensured compliance with industry regulations and company policies throughout the merchandising process.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Managed inventory control systems to ensure efficient use of resources.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Created product displays that were visually appealing, well-stocked, and organized.
- Performed regular audits of store shelves to ensure accuracy of stock levels.
- Provided training and guidance to staff on merchandising techniques.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Manager
Rotten robbies
Santa Rosa, CA
05.2018 - 04.2021
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained up-to-date knowledge of company products and services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
Skills
- Store layout design
- Product assortment planning
- Competitor analysis
- Category management
- Inventory control
- Stock replenishment
- Display installation
- Sales floor resets
- Product pricing
Timeline
Merchandiser Manager
Five Below
06.2024 - 01.2025
Assistant Manager
Rotten robbies
05.2018 - 04.2021