Summary
Overview
Work History
Education
Skills
Accomplishments
Quilting
Timeline
Generic

Susan Nolan

Shoreview,MN

Summary

Well-versed in organization and communication and bringing more than 15 years of experience in project management. Knowledgeable about resource coordination and allocation, complex problem-solving and quality assurance. Seek to bring skills to dynamic, growth-oriented position. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results..

Overview

2
2
years of professional experience

Work History

PTPCS

UPS
12.2020 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked with ODSE, DMS and MS Office tools on daily basis to communicate with drivers, supervisors and teammates.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Jumped in to lead role within months after starting to cover for teammate on maternity leave.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Remained flexible in helping out at customer counter and extra hours as needed during peak in both Downtown and Landmark centers.

HR Intern

UPS
07.2020 - 12.2020
  • Worked with HR team to coordinate and staff hiring events.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Followed through with hiring process, scheduling driver candidates for classes, providing them with study information and next steps in the hiring process.
  • Communicated daily with both center managers and on road sups - schedules for upcoming road tests and progress on where we were with the hiring process.
  • Created and updated tracking spreadsheets using Excel. Tracking drivers and their progress in hiring process.
  • Helped with employee unemployment and I-9 forms to support compliance procedures.
  • Completed human resource operational requirements by scheduling and assigning employees. Once my hiring of Package Car drivers was complete, I helped with vehicle inspections, hiring PVD's and driver helpers.

Education

Bachelor of Science - Graphic Design

UW Stout
Menomonie, WI
05.1987

Skills

  • Flexible and Adaptable
  • Collaboration
  • Customer Service
  • Self-Motivated
  • Microsoft Office
  • Good listening skills
  • Data Entry
  • Responsible
  • MS Office
  • Organization and Time Management
  • Leadership
  • Conflict Resolution

Accomplishments

I was a student athlete in college, carrying a full time study schedule and managing my daily practice schedule along with a traveling competition schedule during the school year while maintaining a good GPA.

Quilting

When I am not working, I love to make quilts. I've made a couple of quilts for our UPS drivers who've had new babies. It involves a lot of math, combined with creativity and color.

Timeline

PTPCS

UPS
12.2020 - Current

HR Intern

UPS
07.2020 - 12.2020

Bachelor of Science - Graphic Design

UW Stout

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Susan Nolan