Summary
Overview
Work History
Education
Skills
Certification
Paramedic since 1990
Timeline
Generic

Susan Norman

Business,cashier,management
moulton,AL

Summary

Accomplished Store Manager with a proven track record at Bestway Rent To Own, enhancing store efficiency and customer satisfaction. Expert in inventory management and customer service excellence, I've significantly boosted sales and reduced shrinkage. Skilled in cash handling and fostering team collaboration, my leadership has driven store success and operational improvements.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

27
27
years of professional experience
2
2
Certifications

Work History

Cashier

Jacks
10.2023 - 11.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Store Manager of Operations

Bestway Rent To Own
01.2001 - 05.2005
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Increased sales by [Number]% with special displays and promotions.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.

Store Manager of Operations

Rent A Center
11.1997 - 01.2001
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.

Education

Associate of Arts - Business Administration And Management

Calhoun Community College
Tanner, AL
05.2001 -

Skills

Time management skills

Certification

Sales Essentials Certificate

Paramedic since 1990

Have saved many of lives since 1990. love what i did.

Timeline

Cashier

Jacks
10.2023 - 11.2024

Associate of Arts - Business Administration And Management

Calhoun Community College
05.2001 -

Store Manager of Operations

Bestway Rent To Own
01.2001 - 05.2005

Store Manager of Operations

Rent A Center
11.1997 - 01.2001

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Susan NormanBusiness,cashier,management