Susan Notarfrancesco
Winchendon,MA
Summary
Accomplished Director of Quality Management at the Department of Justice, Federal Bureau of Prisons, adept in Joint Commission Accreditation and risk management. Spearheaded performance improvement programs, enhancing compliance and safety standards. Renowned for exceptional team leadership and quality report preparation, contributing to significant operational improvements.
Overview
25
25
years of professional experience
Work History
Director of Quality Management
Department Of Justice, Federal Bureau Of Prisons
05.2002 - 09.2018
- Instituted regular safety inspections and hazards management strategies to keep operations compliant.
- Collected, analyzed, and interpreted medical data/information and formulated responses and recommendations for appropriate action. This information was reported to the Quality Improvement Committee and Governing Body.
- Responsible for Joint Commission surveys and compliance with standards for Ambulatory Care, Long Term Care and Behavioral Health Care.
- Provided direction and facilitated several improvements of performance initiatives to include falls prevention, hand-off communication utilizing the Failure Modes and Effects Analysis model, medication reconciliation and interdisciplinary treatment planning ensuring compliance with Health Services Program Review standards.
- Primary source verified credentials for all staff and contract medical professionals. This included creating and maintaining a credentialing and privileging tracking system.
- Conducted and facilitated multi-disciplinary after-action reviews of deaths in custody, to include deaths due to both suicide and natural causes preparing detailed and comprehensive written analysis of findings related to those deaths. Completed approximately 15-20 death reviews per year.
- Trained administrators, health service providers, and line staff regarding quality and risk management.
- Facilitated several institutional committees, such as the Local Governing Body, Quality Improvement, Leadership Rounds, and the Joint Commission Action Team.
Medical Records and Health Information Technician
Department Of Justice, Federal Bureau Of Prisons
09.2000 - 05.2002
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
Accounting Technician
Department Of Justice, Federal Bureau Of Prisons
02.1996 - 09.2000
- Entered figures using 10-key calculator to compute data quickly.
- Managed inmate accounts to include depositing external funds to their accounts and deducting financial obligations such as fines, restitution, special assessments, and penalties.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
Medical Records and Health Information Technician
Department Of Justice, Federal Bureau Of Prisons
09.1993 - 02.1996
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
Education
Bachelor of Science - Health Policy And Administration
Pennsylvania State University
University Park, PA05-1993
Associate of Science - Business Administration
Pennsylvania State University
Altoona, PA08-1990
Skills
- Quality Management Systems
- Joint Commission Accreditation in Ambulatory Care, Long Term Care and Behavioral Health Care
- Performance Improvement Programs
- QA metric management
- Team leadership abilities
- Inspection procedure implementation
- Quality report preparation
- Compliance
- Risk Management
Timeline
Director of Quality Management
Department Of Justice, Federal Bureau Of Prisons
05.2002 - 09.2018
Medical Records and Health Information Technician
Department Of Justice, Federal Bureau Of Prisons
09.2000 - 05.2002
Accounting Technician
Department Of Justice, Federal Bureau Of Prisons
02.1996 - 09.2000
Medical Records and Health Information Technician
Department Of Justice, Federal Bureau Of Prisons
09.1993 - 02.1996
Bachelor of Science - Health Policy And Administration
Pennsylvania State University
Associate of Science - Business Administration
Pennsylvania State University
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