SUSAN NOVOA
Lake Worth
Summary
Compassionate Administrative Nursing Supervisor known for high productivity and efficiency in task completion. Possess specialized skills in patient care coordination, staff management, and regulatory compliance which ensure smooth operation of healthcare facilities. Excel in communication, leadership, and problem-solving, facilitating superior patient care and team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Nursing Supervisor
Baptist Health South Florida
Boynton Beach
06.2021 - Current
- Managed scheduling and staffing to maintain adequate coverage on all shifts.
- Evaluated patient care practices and provided feedback to nursing staff.
- Resolved conflicts among staff to promote a positive work environment.
- Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
- Coordinated scheduling of staff to meet departmental needs.
- Resolved conflicts among medical staff in a professional manner.
- Investigated complaints from patients regarding their care experience.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Supervised nursing staff to ensure adherence to protocols and standards.
- Provided administrative oversight of nursing staff, ensuring compliance with policies and procedures.
- Assured quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care.
Registered Nurse ICU
Bethesda Hospital West
Boynton Beach
11.2019 - 06.2021
- Provided direct patient care, stabilized patients and determined next course of action
- Coordinated daily patient care and nursing duties for 10 bed unit
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments and assisting staff
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Member of a Quality Assurance committee responsible for gathering and analyzing data to improve nursing process and patient outcomes
- Relief Charge Nurse for a 10-bed unit
Registered Nurse
Jupiter Medical Center
Jupiter
01.2019 - 11.2019
- Provided direct patient care, stabilized patients and determined next course of action
- Coordinated daily patient care and nursing duties for 23-bed unit
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments and assisting staff
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Member of a committee responsible for gathering and analyzing data to apply for Beacon Recognition
Registered Nurse
Greenville Memorial Hospital
Greenville
10.2016 - 01.2019
- Develop relationships with patients and families in Trauma/Neuro critical care and high acuity cases
- Responsible for caring for patient's post MER, Clipping, and coiling as well as Level 1 traumas
- Responsible for maintaining bolts, accudrains and monitor intracranial pressure in patients for potential risk
- Advocate for patients and provide quality care in adherence with clinical standards and nursing best practices
- Contributed to board meetings and acted as liaison between unit staff and leadership team to improve nursing processes on the unit
- Served as Preceptor to new graduates and employees, ensuring consistency of quality care
- Acted as patient advocate and implemented total patient care through team nursing process covering one to two high acuity patients per shift
- Consistently maintained core measures, patient satisfaction and HCAPs above 85 %
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care
Registered Nurse Traveler
Spartanburg Regional
Spartanburg
07.2016 - 10.2016
- Float to STICU, CCU, NTICU, MICU implementing EPIC
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies
- Maintained composure and efficiency during rapid response situation and emergency codes
- Coordinated care for up to two patients per shift in busy ICU setting with strict quality and cost constraints
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
Neuro ICU Nurse
Delray Medical Center
Delray Beach
05.2009 - 07.2016
- Develop relationships with patients and families in critical care and high acuity cases
- Respond to stroke alerts for ER, as well as in various divisions of the hospital
- Oversee administration of Tissue Plasminogen Activase, ensuring adherence to protocols and safety guidelines
- Maintain ventriculostomy drains and monitor intracranial pressure in patients for potential risk
- Advocate for patients and provide quality care in adherence with clinical standards and nursing best practices
- Selected to represent Intensive Care Unit as member of the ICU Council, contributing to board meetings and acting as liaison between unit staff and leadership team
- Served as Preceptor to new graduates and employees, ensuring consistency of quality care. Led staff within eight-bed ICU as Relief Charge Nurse.
Education
Bachelor of Science - Nursing
Capella University
Minneapolis, MN01.2018
Skills
- Staffing coordination
- Conflict resolution
- Trauma
- Training and mentoring
- Effective communication
- Leadership skills
- Critical care, Neurocritical care
- High level of autonomy
- Strategic decision-making
- Strong clinical judgment
- Analytical thinking
- Culturally competent and sensitive care
- Patient-focused care
- Multidisciplinary team collaboration
- Cerner and EPIC competency
- Precepting
- Shared governance
Certification
- CCRN
- SCRN
- NIHSS F
- Advanced Cardiac Life Support (ACLS) Certification
- BLS certified
References
References available upon request.
Timeline
Administrative Nursing Supervisor
Baptist Health South Florida
06.2021 - Current
Registered Nurse ICU
Bethesda Hospital West
11.2019 - 06.2021
Registered Nurse
Jupiter Medical Center
01.2019 - 11.2019
Registered Nurse
Greenville Memorial Hospital
10.2016 - 01.2019
Registered Nurse Traveler
Spartanburg Regional
07.2016 - 10.2016
Neuro ICU Nurse
Delray Medical Center
05.2009 - 07.2016
Bachelor of Science - Nursing
Capella University
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