SUSAN N. PARKER
Northglenn,CO
Summary
Versatile, highly organized professional with successful experience managing and directing teams with diverse needs and challenges. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Keen ability to coordinate and monitor multiple activities simultaneously with successful outcomes under the tightest of deadlines. Proven ability to establish systems and procedures that ensure smooth and efficient operations. Highly skilled in communication, organization and ensuring seamless office operations. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Executive Assistant/Receptionist
Monarch Metal Manufacturing
01.2024 - Current
- Process Accounts Payable, and Accounts Receivable
- Answer phones and greet guests and customers.
- Update customer and vendor information
- Input time information for weekly for 30 employees
- Create work order information for workflow of lasers manufacturing
Accounts Receivable Coordinator
AVi ROOFING AND GUTTERS, Denver, CO
09.2013 - 10.2023
- Process billing and collection for 16 builders. Include information to supply P.O., budget, and address from builders.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
Senior Administrative Assistant
WELLS FARGO HOME MORTGAGE CO, Denver, CO
09.2009 - 10.2011
- Produced and processed all necessary loan documents for underwriting, research, and closing. Scheduled appointments for receiving supplies, handling expenses, securing shredding of documents, research production, and all processes and procedures of how to perform the functions of the executive assistant position.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
Executive Assistant
DENVER PUBLIC SCHOOLS, Denver, CO
09.2008 - 06.2009
- Scheduled and arranged meetings for directors and managers, handled travel arrangements as well as scheduled media coverage and press releases.
- Managed calendars, and prepared arrangements, and prepared supply budgets.
- Served as coordinator for three or more departments.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Executive Assistant/Office Manager/Occupational Service Associate
AAAAY, Westminster, CO
10.2000 - 05.2008
- Served as NACAR $50,000 program manager, supply chain manager, and sales.
- Ensured company policies adhered to and maintained proper procedures for handling and delivery of products. Keeping track of accounts, and ensuring they were prepared for use when needed.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Guest Relations Liaison
COLORADO KOKIES, Denver, CO
03.1996 - 03.2005
- Assisted in the coordination of large special events for the public, including the annual Easter egg hunt, and other events.
- Provided customer service to guests, including fielding and handling minor issues.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Resolved escalated customer complaints, maintaining the company''s reputation for excellent service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Skills
- Software Applications: Microsoft Office System, Excel, PowerPoint, Word, Security System, Kronos Time Clock System, SAP, Ultipro Payroll System, Outlook, Hyperion Supply Pro, Enterprises, E2, Libra
- Heart Association Certification in First Aid and CPR
- Office management
- Schedule & calendar planning
- Office administration
- Executive support
- Administrative support
- Strong problem solver
Certification
American Heart Association Certification in First Aid and CPR
SAP Certification
Timeline
Executive Assistant/Receptionist
Monarch Metal Manufacturing
01.2024 - Current
Accounts Receivable Coordinator
AVi ROOFING AND GUTTERS, Denver, CO
09.2013 - 10.2023
Senior Administrative Assistant
WELLS FARGO HOME MORTGAGE CO, Denver, CO
09.2009 - 10.2011
Executive Assistant
DENVER PUBLIC SCHOOLS, Denver, CO
09.2008 - 06.2009
Executive Assistant/Office Manager/Occupational Service Associate
AAAAY, Westminster, CO
10.2000 - 05.2008
Guest Relations Liaison
COLORADO KOKIES, Denver, CO
03.1996 - 03.2005
CORE COMPETENCIES
Policy Planning & Development, Budget Administration, Project Management, Public Relations, Technology, Staff Leadership, Strategic Planning, Team Development, Product Distribution, Customer Service, Production Control, Productivity Improvement, Business Strategies
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