SUSAN OBERSCHLAKE
Spring Valley,OH
Summary
Expert in office management and customer relations, adept at maintaining confidentiality and fostering trust-based relationships. Achieved significant improvements in operational efficiency and customer satisfaction through effective organizational and communication skills.
Overview
25
25
years of professional experience
Work History
Office Manager
Fire Apparatus Service & Repair, Inc.
2012.05 - 2024.09
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager of Operations
Bellbrook Drive-Thru
2005.01 - 2012.05
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
Sales Representative
Servpro of East Dayton/Beavercreek
2002.01 - 2004.03
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Office Administrative Assistant
Servpro of East Dayton/Beavercreek
1999.08 - 2002.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
High School Diploma -
Fairborn High School
Fairborn, OH06.1990
Skills
Customer Service
Office Management
Organizational Skills
Data Entry
Customer Relations
Clear oral/written communication
Scheduling and calendar management
Scheduling Coordination
Timeline
Office Manager
Fire Apparatus Service & Repair, Inc.
2012.05 - 2024.09
Assistant Manager of Operations
Bellbrook Drive-Thru
2005.01 - 2012.05
Sales Representative
Servpro of East Dayton/Beavercreek
2002.01 - 2004.03
Office Administrative Assistant
Servpro of East Dayton/Beavercreek
1999.08 - 2002.01
High School Diploma -
Fairborn High School
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