Susan O’Boyle
Westbury,NY
Summary
Friendly and highly organized administrative professional with experience creating welcoming client experiences in legal, hospitality, and small business environments. Skilled in front desk operations, office administration, customer service, scheduling, Canva design, social media content creation, email marketing, and marketing communications. Recognized for professionalism, strong communication, attention to detail, and building positive relationships while supporting efficient day-to-day office operations.
Overview
2025
2025
years of professional experience
Work History
Legal Secretary
Makofsky Valente Law Group
Garden City, NY
01.2023 - 01.2025
- Served as the first point of contact for clients, greeting visitors and providing a welcoming, professional experience.
- Managed multi-line phones, scheduled appointments, and coordinated conference room usage.
- Designed marketing materials, office announcements, digital presentations, conference room TV slides, and promotional graphics using Canva.
- Managed Mailchimp email distribution lists and assisted with firm email communications.
- Assisted with social media content creation and digital communications.
- Prepared legal documents, deeds, estate planning documents, and client correspondence while maintaining strict confidentiality.
- Maintained electronic and paper filing systems using Clio and Microsoft 365.
- Supported attorneys and staff with daily administrative and office operations.
- Managed scheduling and coordination of legal appointments and meetings.
Owner
So Charming Design Co. NY
Westbury, NY
2017 - 2025
- Manage and coordinate daily operations to ensure seamless custom home decor services.
- Created visually appealing marketing materials and graphics to enhance brand visibility.
- Developed and implemented strategies for Facebook, Instagram, and social media business pages to promote active customer engagement.
- Oversaw management of Etsy product listings. Addressed customer inquiries to enhance satisfaction. Facilitated coordination of custom orders for personalized experiences.
- Photograph, edit, and prepare product images, write product descriptions for online listings and social media.
- Managed local delivery logistics and order fulfillment through UPS and various carriers.
- Oversaw inventory management and streamlined ordering processes.
- Managed customer interactions effectively from first contact to product delivery, ensuring satisfaction and encouraging repeat business.
Guest Services / Front Desk / Bartender
TRYP by Wyndham Sebastian
St. Augustine, FL
2018 - 2020
- Executed exceptional customer service strategies in a dynamic hotel and restaurant setting.
- Assisted guests with inquiries and provided support at the front desk operations. Managed multi-line phone systems to address guest calls and requests.
- Provided support to guests by answering inquiries and resolving concerns, ensuring a memorable experience.
- Facilitated front desk operations by processing payments and ensuring accuracy of guest records.
- Executed bartending duties, prepared food, and served guests while upholding exceptional standards of customer service and professionalism.
- Oversaw inventory levels, managed supply stock, and cultivated vendor relationships.
- Executed various roles throughout each shift to effectively support dynamic business requirements.
Medical Assistant
Orlin and Cohen Orthopedic Associates
Rockville Centre, NY
2005 - 2007
- Assisted in patient intake and verifying medical history.
- Prepared examination rooms, ensuring cleanliness and proper equipment setup for procedures.
- Supported clinical staff during examinations, providing necessary instruments and materials efficiently.
- Prepared Prescriptions and referrals.
- Educated patients on treatment plans, medications, and post-procedure care instructions to improve understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Associate of Applied Science - Criminal Justice
Katharine Gibbs School
Melville2004
Skills
- Front Desk & Client Relations
- Administrative & Office Support
- Customer Service
- Calendar & Meeting Coordination
- Multi-Line Phone Systems
- Office Communications
- Attention to Detail
- Records & Document Management
- Organization & Multitasking
- Professional Written & Verbal Communication
Technical Skills
- Canva (Marketing Materials, Flyers, Social Media Graphics & Digital Presentations)
- Microsoft 365 (Word, Excel, Outlook, Powerpoint)
- Google Workspace (Docs, Drive, Gmail & Calendar)
- Mailchimp (Email Marketing & Distribution Lists)
- Clio Legal Software
- Zoom
- Facebook, Instagram, TikTok & Etsy Business Platform
Timeline
Legal Secretary
Makofsky Valente Law Group
01.2023 - 01.2025
Owner
So Charming Design Co. NY
2017 - 2025
Guest Services / Front Desk / Bartender
TRYP by Wyndham Sebastian
2018 - 2020
Medical Assistant
Orlin and Cohen Orthopedic Associates
2005 - 2007
Associate of Applied Science - Criminal Justice
Katharine Gibbs School