SUSAN OCHOA

Operate POS systems to efficiently process cash, credit, and return transactions while maintaining accuracy and speed during high-volume hours.

Greet and assist customers with purchases, returns, and product inquiries, delivering friendly and helpful service in a fast-paced retail environment.

Maintain a clean, organized checkout area and follow all loss prevention, cash handling, and safety procedures.

Support store operations by restocking merchandise, organizing front-end displays, and assisting with fitting room or floor coverage as needed.

Resolve customer issues with professionalism, ensuring a positive shopping experience and reinforcing Ross’s commitment to value and service.

Delivered high-quality food and beverage orders from the kitchen to guests promptly and accurately in a fast-paced, luxury dining environment.

Ensured all dishes met presentation and temperature standards before service, in line with Wynn’s five-star brand expectations.

Collaborated closely with servers, kitchen staff, and management to provide seamless guest service and uphold efficiency during peak dining hours.

Maintained cleanliness and organization of service stations, dining rooms, and kitchen pass-through areas.

Anticipated guest needs by proactively responding to special requests and dietary accommodations with professionalism and attention to detail.

Upheld strict hygiene, safety, and hospitality standards as part of Wynn’s commitment to excellence.

• Thoroughly cleaned and sanitized kitchen and lobby for closing shift to ensure the next shift’s preparation.
• Provided prompt customer service with a friendly and professional attitude to 30+ customers per shift.
• Operated drive thru services including taking orders, handling payments while accurately packing and delivering orders.

• Organized, labeled and processed over 1,000 items of inventory.
• Stowed customer orders to prepare for shipment while carefully following company policy and exceeding daily rates.
• Used handheld scanner to sort products onto appropriate shelves daily.
• Ensured damaged merchandise was reported to be removed for inspection.

• Set up, maintained, and operated screen printing machines to print designs or logos on fabric.
• Trained new employees on the use of screen printing equipment and processes.
• Mixed inks according to specific instructions and color codes.
• Utilized RF scanners to accurately pull items from shelves in the warehouse.

• Assisted customers in finding specific products, answered questions, and offered product advice with a friendly and professional attitude.
• Monitored activity in dressing rooms areas to ensure no theft was taking place.
• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
• Restocked and organized unwanted merchandise on racks and shelves.