SUSAN OCHOA

Operate POS systems to efficiently process cash, credit, and return transactions while maintaining accuracy and speed during high-volume hours.

Greet and assist customers with purchases, returns, and product inquiries, delivering friendly and helpful service in a fast-paced retail environment.

Maintain a clean, organized checkout area and follow all loss prevention, cash handling, and safety procedures.

Support store operations by restocking merchandise, organizing front-end displays, and assisting with fitting room or floor coverage as needed.

Resolve customer issues with professionalism, ensuring a positive shopping experience and reinforcing Ross’s commitment to value and service.

Delivered high-quality food and beverage orders from the kitchen to guests promptly and accurately in a fast-paced, luxury dining environment.

Ensured all dishes met presentation and temperature standards before service, in line with Wynn’s five-star brand expectations.

Collaborated closely with servers, kitchen staff, and management to provide seamless guest service and uphold efficiency during peak dining hours.

Maintained cleanliness and organization of service stations, dining rooms, and kitchen pass-through areas.

Anticipated guest needs by proactively responding to special requests and dietary accommodations with professionalism and attention to detail.

Upheld strict hygiene, safety, and hospitality standards as part of Wynn’s commitment to excellence.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

• Assisted customers in finding specific products, answered questions, and offered product advice with a friendly and professional attitude.
• Monitored activity in dressing rooms areas to ensure no theft was taking place.
• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
• Restocked and organized unwanted merchandise on racks and shelves.