SUSAN O'DONOVAN
Allison Park,PA
Summary
Discerning Human Resources Professional with progressive experience and advanced knowledge of employment law, compensation, workforce planning, goals setting, and employee relations. Engages with HR service providers and suppliers on HR systems, immigration, and benefits to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
21
21
years of professional experience
Skills
- Compensation and Benefits Strategy
- Compliance Review
- Cross-Functional Collaboration
- Diversity & Inclusion
- Employee Communications
- HR Strategy
- HR Systems
- Internal Mobility & US Immigration
- Organizational Restructure and Change
- Policy Improvement Recommendations
- Professional Relationships
- Talent Management, Planning & Acquisition
Accomplishments
- Lead initiative to build internal website and develop communication plan to support team communications to internal stakeholders by making available immigration FAQs, process documents, forms, relevant immigration alerts, and useful links.
- Collaborated with co-workers to identify opportunities for centralization and standardization across BNY Mellon for U.S employment-based immigration, ultimately leading to the creation of a centralized Immigration Center of Excellence
- Streamlined onboarding and offboarding activities at LiquidHub to increase HRIS and payroll accuracy and improve employee engagement
- Collaborated with the Senior Director, Talent Management to identify and pilot Harvard Manage Mentor as a viable corporate solution to meet a training initiative for over 1,500 Elan employees in the U.S. and Ireland.
- Provided salary and employment history reports to Associate Director, Human Resources at Elan Drug Delivery during site-wide benchmarking projects, resulting in compensation adjustments for 40% of our employees
Work History
Immigration Consultant - U.S.
The Bank Of New York Mellon
Pittsburgh, PA
03.2017 - Current
- Recommend appropriate immigration strategy to management on 400+ U.S. employment immigration cases to minimize business risk, manage costs, and work within existing workforce plans for each business group
- Create and deliver semi-annual training to HR, Talent Acquisition team, and key internal stakeholders
- Collaborate with outside counsel to interpret and apply technical immigration policies and procedures.
- Educate managers and employees on green card and immigration processes and manage communication channels to provide high level of service and consultation to immigration inquiries and comply with Department of Labor and Department of State standards.
- Create and manage processes and procedures to comply with Department of Labor and Department of Homeland Security standards for immigrant and non-immigrant applications.
- Consult with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries
HR Business Partner & Advisor
The Bank Of New York Mellon
Pittsburgh, PA
03.2015 - 02.2017
- Provided guidance and coaching to employees and managers of all levels in matters of Employee Relations, Performance Improvement, Compensation Planning, Promotions, Market Adjustments, and policy interpretation.
- Developed and implemented U.S. immigration strategy for client group to better serve business' talent needs, protect company from potential legal and financial risk, and address off-shore employee concerns while balancing on-shore employee engagement
- Analyzed, interpreted, and presented metrics to client managers used in Talent Management Planning and developing Talent Acquisition strategy.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
Principal Lead - HR Operations
CAPGEMINI INVENT, Formerly LIQUIDHUB, INC
Wayne, PA
09.2012 - 12.2014
- Partnered with managers and employees to effectively handle employee relations issues, acting as liaison between employees and management regarding performance, attendance, compliance, and other issues
- Partnered with external benefit advisors to design and introduce wellness program to all employees with participation rate of 25% of eligible participants in first year
- Planned and implemented Annual Open Enrollment activities including internal communications, setting timelines, and managing deadlines
- Planned and directed compensation review process for 600+ U.S
- Associates according to established review schedule and procedure
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Sr. HR Generalist
Elan Drug Delivery Inc.
King of Prussia, PA
10.2000 - 12.2011
- During site closure, partnered with corporate and site leadership to coordinate site closure activities, communicate separation plan details to 150 employees, and provide career transition assistance to severed employees.
- Successfully piloted Harvard Manage Mentor at Elan Drug Delivery to implement corporate training initiative with Senior Director, Talent Management to find viable training solution for 1,500 Elan employees in the U.S. and Ireland.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices for highly technical roles in very competitive market.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Maintained and provided confidential, accurate employee information in SAP HR system to Associate Director, Human Resources and senior site management; liaised with peers at other sites to identify issues, develop centralized reports and provide training as needed
Education
Master of Science - Human Resources Management
Saint Joseph's University
Philadelphia, PA01.2007
Bachelor's Degree - Journalism/Public Relations
TEMPLE UNIVERSITY
05.1992
Affiliations
SHRM Member, 1994-2019, 2022
PHRA Member, 2016-2019, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I dwell in possibility.
Emily Dickinson
Timeline
Immigration Consultant - U.S.
The Bank Of New York Mellon
03.2017 - Current
HR Business Partner & Advisor
The Bank Of New York Mellon
03.2015 - 02.2017
Principal Lead - HR Operations
CAPGEMINI INVENT, Formerly LIQUIDHUB, INC
09.2012 - 12.2014
Sr. HR Generalist
Elan Drug Delivery Inc.
10.2000 - 12.2011
Master of Science - Human Resources Management
Saint Joseph's University
Bachelor's Degree - Journalism/Public Relations
TEMPLE UNIVERSITY
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