Susan Oelkers
Antioch,Illinois
Summary
At College of Lake County, excelled as a Course Materials Specialist by enhancing customer satisfaction and fostering strong publisher relationships. Leveraged expert problem-solving and organizational skills to streamline inventory management and support curriculum quality, achieving significant improvements in resource allocation and educational material delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Course Materials Specialist
College of Lake County
06.2012 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Developed strong relationships with publishers, securing timely delivery of educational materials.
- Organized and maintained a comprehensive inventory of textbooks, ensuring easy access for teachers and students.
- Managed budget allocations for textbook purchases, optimizing resource allocation across departments.
- Facilitated communication between school administration and publishers during contract negotiations or disputes resolution.
- Addressed faculty concerns regarding textbook selection and availability, fostering a collaborative work environment.
- Evaluated textbook usage data to make informed decisions on future acquisitions and resource management.
- Collaborated with faculty members to select appropriate textbooks and resources, enhancing curriculum quality.
- Established a clear process for handling damaged or lost textbooks, minimizing financial losses from replacements or fines.
Education
High School Diploma -
Antioch High School
Antioch, IL06.1989
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Organizational Skills
- Written Communication
- Attention to Detail
- Multitasking Abilities
Accomplishments
I have been in the roll of the course materials specialist for 16 months and increased the Inclusive Access program by 60%
resulting in greater student savings and the ease of having their course materials on or before the first day of class.
I really enjoy feeling I make a difference in our students ability to succeed in learning.
Timeline
Course Materials Specialist
College of Lake County
06.2012 - Current
High School Diploma -
Antioch High School
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