Susan Ogg

Medical experience including Hospital unit secretary, front office, billing, insurance verification, scheduling, pre-certification. Call Center experience Extensive communication skills assisting customers via phone and in person Detail Oriented, organized office professional with the ability to learn quickly and multitask Microsoft Word, Excel, PowerPoint, Outlook, and Access; Mac and PC operating systems Data entry of payments, claims and client information Communicating with Doctors following orders scheduling procedures Answering multiple lines Accomplished EKG Technician with [10] years of experience in emergency patient care. Hands-on experience with technical troubleshooting and accurate diagnostic results. Continually maintained positive attitude in emergent, stressful situations.

• Answered phones and greeted clients
• Organized and completed extensive paper work including contracts
• Processed payments, product claims and paperwork
• Assisted with bill reconciliation, coordination of employee schedules and inventory control

• Answering client questions and determining their needs and preferences
• Built and developed client relationships to foster growth of business
• Book reservations for travel, hotels, rental cars, and special events, such as tours and excursion
• Marketed products and followed-up with the marketing calls for all services

• Handled data entry for medical billing systems
• Forwarded pre-certification papers for patients' insurance coverage
• Scheduled patients for special procedures
• Took messages for physicians
• Checked and verified medical codes
• Took and documented vital signs, called-in prescriptions, Travel to and from medical offices arriving on time, dressed professionally and prepared to work
• Scan medical charts at various medical facilities using company provided equipment
• Upload scanned medical charts to corporate data center using high-speed internet connection
• Dialysis experience, cannulation the patient using 2k machine, vital and monitoring throughout the treatment. CPR Certified. Pulling needles and able to verify Dr. orders.
• EKG, ECG experience
• Nuclear Medicine getting patient prep and ready for procedures
• Unit secretary for LTAC
• Telemetry Tech