Susan Olmstead
Blacksburg,VA
Summary
Personable and dedicated employee with over 20 years of customer service experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and efficient, with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Program Support Technician
Virginia Tech - Hokie Passport Services
Blacksburg, VA
12.2004 - Current
- Serve as primary contact for electronic door access requests
- Serve as resource on electronic door access issues
- High level of customer service interaction, including in-person, phone calls, and email communication
- Maintain records, draft, and send invoices for billing purposes
- Oversee purchasing, tracking, and invoicing on all electronic door access related orders
- Attend various meetings and events to represent the department as needed and requested
- Maintain composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Perform a variety of clerical and administrative duties pertaining to on-site support, and provide operations support when and where needed
- Maintain user accounts, profiles, data access rights, and security protocols
- Produce and distribute on-site and off-site identification badges for various user groups
- Maintain positive working relationship with fellow staff and management
Assistant Manager
SUBWAY®Restaurants
Radford, Virginia
06.2002 - 12.2004
- Managed cash registers during peak hours ensuring accuracy of transactions
- Assisted management in training, scheduling, and supervising staff
- Provided guidance to employees on proper customer service techniques and procedures
- Maintained accurate records of inventory levels, ordering supplies as needed
- Monitored food preparation activities to ensure adherence to safety standards and regulations
- Resolved customer complaints promptly and professionally in a courteous manner
- Managed inventory and rotated food products in storage to avoid spoilage and waste
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Served customers by phone to take orders and answer product or service questions
- Trained new employees to perform duties
- Performed opening and closing routines and duties regularly and as needed
Education
High School Diploma -
Christiansburg High School
Christiansburg, VA06-2000
Skills
- Scheduling Coordination
- Report Generation
- User Support
- Customer Support
- Administrative Support
- Invoice Processing
- Positive and professional
Affiliations
- Parent
- Community volunteer - including Blacksburg BrewDo and Fork & Cork
- Roller Derby player - Rail City Rollers (Roanoke based team)
References
References available upon request.
Timeline
Program Support Technician
Virginia Tech - Hokie Passport Services
12.2004 - Current
Assistant Manager
SUBWAY®Restaurants
06.2002 - 12.2004
High School Diploma -
Christiansburg High School
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