Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Ondler

Summary

Experienced professional with a strong background in regulatory and legal compliance, adept at navigating state gaming laws and maintaining necessary licenses. Demonstrated ability to manage financial records and ensure compliance with audits, particularly within nonprofit sectors. Proven track record in staff leadership, including training and scheduling, to enhance operational efficiency during events. Skilled in implementing security protocols and risk mitigation strategies to safeguard assets and minimize fraud risks.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and highly effective communication skills.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Charitable Gambling Management

Mantorville Restoration Association
Mantorville
03.2010 - 02.2026

• Regulatory & Legal Compliance:In-depth knowledge of state gaming laws, securing and maintaining licenses, ensuring compliance with state audits, and knowledge of internal controls.

• Financial & Audit Management:Managing bank accounts, auditing, financial record-keeping, and ensuring legal compliance for nonprofit funds.

• Operations & Staff Leadership:Managing staff, scheduling, training (customer service, game rules), and ensuring smooth event operations.

• Risk Mitigation & Security:Implementing security protocols, cash handling, and minimizing risks of fraud.

• Customer Service & Donor Engagement: Enhancing the guest experience, managing volunteer relationships, and improving participant satisfaction.

• Technical Proficiency:Knowledge of gaming equipment, POS systems, and reporting software.

• The Nonprofit Fixer
 +4

Actionable Keywords for Resume Experience:

• "Implemented" and "monitored" compliance protocols.

• "Led" and "trained" staff for peak performance.

• "Managed" and "accounted for" proceeds for charitable purposes.

• "Analyzed" data to optimize revenue streams

Education

General Studies

Winona State University
Winona, MN
08.1984 - 05.1987

Skills

  • Regulatory compliance
  • Financial management
  • Audit oversight
  • Staff training
  • Computer/internet and specialized software
  • Both verbal and written communication skills

Timeline

Charitable Gambling Management

Mantorville Restoration Association
03.2010 - 02.2026

General Studies

Winona State University
08.1984 - 05.1987

Similar Profiles

  • Susan MiesenSusan Miesen

    Charitable Gambling Sales Person at MYASCharitable Gambling Sales Person at MYAS

  • Jaymi PerryJaymi Perry

    Charitable Gambling Manager at Portman Recreation Association 501C3Charitable Gambling Manager at Portman Recreation Association 501C3

  • Jenine Maria RamosJenine Maria Ramos

    Customer Protection Analyst - Safer Gambling at WHG Customer Services Philippines Inc.Customer Protection Analyst - Safer Gambling at WHG Customer Services Philippines Inc.

  • Jeffrey StilesJeffrey Stiles

    <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

CREATE PROFILE
Susan Ondler