Susan Oquendo
Wallingford,CT
Summary
Experienced Customer Service associate, adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
16
16
years of professional experience
Work History
Meat Department Associate
Walmart
07.2022 - Current
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
Deli Manager
East Center Market
08.2020 - 05.2022
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Customer Service Manager
Walmart
09.2008 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Gateway Community College
New Haven, CT06.1991
Skills
- Salesmanship
- Product display
- Safe Food Handling
- Guest service
- Handling Complaints
- Cash Register Operation
- Customer Complaint Resolution
Timeline
Meat Department Associate
Walmart
07.2022 - Current
Deli Manager
East Center Market
08.2020 - 05.2022
Customer Service Manager
Walmart
09.2008 - 08.2020
High School Diploma -
Gateway Community College