Susan Ore
Honeyville,UT
Summary
Accomplished professional with extensive experience at Pilot Flying J Travel Center, adept in problem-solving and fostering team collaboration. Excelled in streamlining operations, enhancing workplace safety, and delivering exceptional customer service. Proven track record in managing high-volume transactions and maintaining confidentiality, contributing significantly to operational efficiency and positive work environment.
Overview
24
24
years of professional experience
Work History
Mail Clerk 40 Hours Per Week
The Principal Group
03.2022 - 04.2022
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
Administrative Assistant 40 Hours Per Week
Pilot Flying J Travel Center
02.2018 - 04.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
Office Manager 40 Hours Per Week
Pilot Flying J Travel Center
02.2009 - 01.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Clerk Transportaion 40 Hours Per Week
Pilot Flying J Travel Center
02.2000 - 01.2009
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Accounts Payable Clerk 40 Hours Per Week
Flying J Travel Center
01.1998 - 02.2000
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
High School Diploma -
Hellgate High School
Missoula, MTSkills
- Problem-solving skills
- Customer Service
- Handling and sorting mail
- Data Entry
- Computer Skills
- Time Management
- Documentation and Recordkeeping
- Office Management
- Data Management
- Verbal Communication
- Team Collaboration
- Workplace Safety
Timeline
Mail Clerk 40 Hours Per Week
The Principal Group
03.2022 - 04.2022
Administrative Assistant 40 Hours Per Week
Pilot Flying J Travel Center
02.2018 - 04.2021
Office Manager 40 Hours Per Week
Pilot Flying J Travel Center
02.2009 - 01.2018
Office Clerk Transportaion 40 Hours Per Week
Pilot Flying J Travel Center
02.2000 - 01.2009
Accounts Payable Clerk 40 Hours Per Week
Flying J Travel Center
01.1998 - 02.2000
High School Diploma -
Hellgate High School
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