Susan O'Reilly
Ronkonkoma,NY
Summary
Highly motivated healthcare professional with ability to work in a busy environment. Demonstrates exceptional customer service with attention to detail. Excellent problem solving and organizational skills. Delivers positive engagement with patients. Strong work ethic with a commitment to maintain professionalism at all times.
Overview
39
39
years of professional experience
Work History
Licensed Ophthalmic Dispenser
Costco
08.1995 - Current
- Enhance patient satisfaction by providing personalized eyewear recommendations as per their written script as well as lifestyle needs.
- Perform comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Collaborate with optometrists and/or ophthalmologists to ensure accurate patient care and support as needed.
- Educate patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses
- Conduct quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold ANSI safety standards of care.
- Manage inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Maintain a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Adjust and repair new and previously purchased frames to satisfy customer demands.
- Manage check-in and check-out procedures, verified patient information, and submitted lens orders.
Office Manager
Dr. Gilbert Weisman, Dr. Paul Cosenza
02.1985 - 09.1995
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls, in office and/or email correspondence.
- Maintain computer physical filing systems.
- Developed and maintained professional relationships with sales representatives.
- Managed office operations while scheduling appointments for patients.
- Reorganized and updated the office manual outlining procedures and guidelines, contributing to a more efficient workplace.
- Performed various pre-tests including NCT (glaucoma),Vision Contrast,Humphrey Visual Fields
- Assisted in pediatric Vision Therapy sessions.
- Ordered contact lenses for office and patients, CL care kits, eyeglass frames and lenses for stock
Education
Bachelor of Science - Health Administration
New England College
Henniker, NH12.2011
Associate of Applied Science - Ophthalmic Dispensing
Suffolk Community College
Brentwood, NY05.1995
Skills
- Confidentiality Compliance
- Patient testing
- Patient Counseling
- Customer Service
- Insurance Verification
- Patient History Documentation
- Transaction Processing
- Appointment Scheduling
- Attention to Detail
- Verifying prescriptions
- Analytical Thinking
Timeline
Licensed Ophthalmic Dispenser
Costco
08.1995 - Current
Office Manager
Dr. Gilbert Weisman, Dr. Paul Cosenza
02.1985 - 09.1995
Bachelor of Science - Health Administration
New England College
Associate of Applied Science - Ophthalmic Dispensing
Suffolk Community College
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