Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Susan Orendorf

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Receptionist

Rebound Sports & Orthopedic Physical Therapy
06.2023 - 02.2024
  • Learned and adapted quickly to new technology and software applications.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Assisted with medical coding and billing tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Floral Manager

Wegmans food markets
07.2018 - 10.2022
  • Maintained product availability by ordering, labeling, stocking and inventorying department merchandise
  • Created welcoming environment for customers by answering questions about products sold within department and throughout store
  • Managed the administrative and financial aspects of the business, keeping accounts and records current
  • Worked with clients to understand their needs, quote prices and discuss arrangement options
  • Promoted trust and respect among associate by communicating company, department and job-specific information.

Assistant Accounting Office Manager

Wegmans
10.2012 - 06.2020
  • Identified problems with cash receipts and delays and posting, implementing new daily cash audit process
  • Reviewed data employee time tracking system for accuracy and processed bi-weekly payrolls
  • Improved internal handling of cash and credit management by optimizing control policies and guidelines
  • Recruited and trained top-quality candidates to fill vacancies and maximize the team's performance.

Front End Coordinator

Wegmans
09.2006 - 05.2015
  • Delivered quality customer service and helped staff serve customer and provide shopping experience
  • Assisted cashiers with providing credits or refunds to customers
  • Prepared weekly schedules for cashiers and maintained adequate coverage at peak shopping times
  • Supported store team development goals by coaching and empowering front end staff.

Education

GED -

Hamilton Central School
Hamilton, NY

Skills

  • Scheduling
  • Problem-Solving
  • Records Administration
  • Administer payroll
  • Microsoft Word
  • Customer Service
  • Maintaining an employee database
  • Organize files
  • Multitasking
  • Microsoft Excel
  • Trained in both Medent & Webpt
  • Payment Collection and Processing

Certification

  • Civil Service Typist 1, 05/01/22
  • Teacher Assistant, 02/01/22

Timeline

Receptionist

Rebound Sports & Orthopedic Physical Therapy
06.2023 - 02.2024

Assistant Floral Manager

Wegmans food markets
07.2018 - 10.2022

Assistant Accounting Office Manager

Wegmans
10.2012 - 06.2020

Front End Coordinator

Wegmans
09.2006 - 05.2015

GED -

Hamilton Central School

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Susan Orendorf