Susan Orosz

Work History

Office Team Lead

Cuero Regional Hospital

12.2023 - Current

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Managed schedules, accepted time off requests and found coverage for short shifts.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assisted in recruitment to build team of top performers.
Evaluated staff performance and provided coaching to address inefficiencies.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Devised and implemented processes and procedures to streamline operations.
Collected, arranged, and input information into database system.
Conducted regular reviews of operations and identified areas for improvement.
Helped meet changing demands by recommending improvements to business systems or procedures.
Gathered, organized and input information into digital database.
Maintained database systems to track and analyze operational data.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Created and managed project plans, timelines and budgets.

Teller

Prosperity Bank

04.2018 - 03.2022

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Educated customers on use of banking website and mobile apps.
Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Maintained accurate records of customer transactions in line with bank procedures.
Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
Enhanced team knowledge by sharing best practices in cash handling and customer service.
Assisted customers in understanding banking products, leading to increased uptake of services.

Clinic Rep

Cuero Regional Hospital

03.2022 - Current

Collaborated with insurance companies to verify coverage, minimizing billing errors and disputes.
Actively participated in team meetings by sharing insights aimed at improving overall performance within the Clinic Representative role.
Developed relationships with patients through active listening skills that led to increased trust in the clinic''s services.
Enhanced patient satisfaction by addressing concerns and providing timely solutions.
Assisted medical professionals with patient care, ensuring accurate documentation and followup.
Supported administrative tasks such as filing, scanning, and data entry to ensure smooth daily operations within the clinic.
Conducted pre-appointment preparations by verifying patient details before each visit for efficient check-in procedures.
Advised office manager of problems and concerns and assisted with problem-solving.
Streamlined appointment scheduling for improved clinic efficiency and reduced wait times.
Maintained ongoing professional development through attending relevant workshops and seminars, staying updated on industry best practices.
Contributed to a positive clinic environment by maintaining cleanliness standards throughout reception areas and exam rooms.
Coordinated referral processes, helping patients receive necessary specialized care more quickly.
Implemented electronic record systems into daily work routines for enhanced organization of confidential documents.
Processed payments accurately while upholding financial policies for an organized revenue system within the clinic.
Facilitated clear communication between patients and healthcare providers, resulting in a better understanding of treatments and diagnoses.
Managed patient records, maintaining confidentiality and organization in accordance with HIPAA guidelines.
Handled incoming calls and inquiries professionally, directing callers to appropriate resources as needed.
Monitored inventory levels of office supplies to prevent shortages that could disrupt clinical operations.
Educated patients on available resources and services offered at the facility, leading them towards informed decisions about their healthcare options.
Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
Collected payments and entered charges into computer system.
Improved clinic workflow by regularly updating databases with accurate patient information.
Assisted in training new staff members on clinic protocols, contributing to a cohesive team dynamic among employees.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Scheduled, updated and maintained product preparations and customer promotions.

Summary

Overview

Work History

Office Team Lead

Teller

Clinic Rep

Education

High School Diploma -

Skills

Timeline

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