Susan Orozco
Los Alamitos,CA
Summary
Experienced funeral services professional delivers both need and preneed arrangements with skill and compassion. Knowledgeable about different burial methods, types of services, cultural impacts and final arrangement options. Always works to meet budget and special requirements for families.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Rose Hills Memorial Park
Whittier , CA
04.2015 - Current
- Coordinated paperwork and required records to meet all business and legal requirements.
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Helped clients select caskets, markers and memorial options.
- Supported families on day of interment to resolve any problems and answer questions.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Helped families select funeral and burial details from range of available options.
- Assisted clients with pre-arranging funeral services.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Monitored high-volume phone lines and displayed proper phone etiquette.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Medical Interpreter
Translating Solutions
Anaheim, CA
01.2006 - 03.2016
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Translated procedural information to facilitate understanding between doctors and patients.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Education
Souther California School of Interpretation
Santa Fe Springs, CASkills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Organization and Time Management
- Data Entry
- Good listening skills
- Self-motivated professional
- Customer Service
Certification
- Licensed by the state of California for Life and Health
- Qualified medical Interpreter with over 25 years of experience
Timeline
Family Service Counselor
Rose Hills Memorial Park
04.2015 - Current
Medical Interpreter
Translating Solutions
01.2006 - 03.2016
Souther California School of Interpretation
Similar Profiles
DOMINICA YBARRADOMINICA YBARRA
Funeral Arrangements Counselor at Rose Hills Memorial ParkFuneral Arrangements Counselor at Rose Hills Memorial Park
Rosa OrtizRosa Ortiz
Family Service Counselor at Rose Hills Memorial Park & Mortuary (SCI)Family Service Counselor at Rose Hills Memorial Park & Mortuary (SCI)
Araceli TorresAraceli Torres
Mortuary Office Specialist at Rose Hills Memorial Park & MortuaryMortuary Office Specialist at Rose Hills Memorial Park & Mortuary
Erica TrujilloErica Trujillo
Mortuary Filer Lead at Rose Hills Memorial Park & MortuaryMortuary Filer Lead at Rose Hills Memorial Park & Mortuary
Cadence TschernyCadence Tscherny
Brazilian Jiu Jitsu Instructor at Leon Jiu JitsuBrazilian Jiu Jitsu Instructor at Leon Jiu Jitsu