Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Generic

Susan Orr

Ocklawaha,USA

Summary

Qualified bartender with strong background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Highly skilled in customer service and inventory management and a strong multitasker.

Overview

16
16
years of professional experience

Work History

Bartender

The Villages Entertainment
10.2020 - Current
  • Restock daily to ensure a fully stocked bar
  • Performed opening and closing duties, setting up for incoming shift, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Bartender

Ricciardi's Italian Table
09.2019 - 05.2020
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Bartender/Trainer

The Waterfront Inn
09.2010 - 05.2019
  • Night time bartender in charge of serving bar patrons and a section. I was in charge of creating the signature drink menu for hotel and training new hires. I was in charge of making all service drinks to specification, taking care of bar patrons and a dining section. I stocked bar, thoroughly cleaned and closed bar nightly and took monthly inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender/Server/Trainer

Red Sauce
06.2009 - 09.2010
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Monitored new server performance and offered continuous support throughout training period.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Associate - Equine science

Dodge City Community College
Dodge City, KS
05.1989

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Handling difficult customers
  • Aloha system
  • Micros system
  • Bartending
  • Banquet Experience
  • Cash Handling
  • New hire training
  • Anticipating guest needs
  • Outstanding customer service
  • Craft cocktail preparation

Personal Information

Work Permit: Authorized to work in the US for any employer

Interests

I bred, trained and showed Quarter horses for over 20 years I breed AKC Pembroke welsh corgis and enjoy designing and creating custom made dog collars I enjoy making homemade amaretto

Timeline

Bartender

The Villages Entertainment
10.2020 - Current

Bartender

Ricciardi's Italian Table
09.2019 - 05.2020

Bartender/Trainer

The Waterfront Inn
09.2010 - 05.2019

Bartender/Server/Trainer

Red Sauce
06.2009 - 09.2010

Associate - Equine science

Dodge City Community College

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