Susan Orr
Harris Teeter
Virginia Beach,VA
19
years of professional experience
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Eager to utilize strong leadership skills and hands-on management experience in an Assistant Manager role to support overall store operations and team development.
Work History
Customer Service Manager
4 Years 2 Months- Managed front end operations for store, overseeing daily activities and responsibilities of 75 employees.
- Managed more than $70K in cash, balancing all money daily and weekly.
- Scheduling-Creating weekly schedules for 75 employees.
- Collaborated with department heads and closely worked with store management.
- Handled customer inquiries and resolved issues efficiently, managed transactions for Western Union, money orders, lottery, refunds, lost and found, and vendor check-ins/outs.
- Facilitated peer development sessions to enhance team skills.
- Trained and qualified associates to serve in various management roles in the company.
- Serve as Manager on Duty, overseeing operations of the store, handling any issues and ensuring operations are running smoothly.
Assistant Customer Service Manager
3 Years 5 Months- Assisted in managing daily operations to enhance customer satisfaction and service efficiency.
- Supported team in resolving customer inquiries and issues promptly, ensuring positive experiences.
- Trained new staff on company policies, procedures, and customer service best practices.
- Collaborated with management to implement process improvements that streamlined workflow.
- Coordinated staff schedules to optimize coverage during peak shopping hours, improving service responsiveness.
Store Accountant
5 YearsAssistant Store Manager
4 YearsCustomer Service Manager
2 YearsEducation
Certified Legal Secretary - Legal Studies
Skills
MC Controller
Microsoft Office Suite
Problem-solving
Customer relations
Training and mentoring
Decision-making
Time management
Customer service standards
Complaint resolution
Team building and leadership
Customer service
Prioritization
Timeline
Customer Service Manager
Harris Teeter
06.2022 - CurrentRead More
Assistant Customer Service Manager
Harris Teeter
01.2019 - 06.2022Read More
Store Accountant
Harris Teeter
01.2014 - 01.2019Read More
Assistant Store Manager
K-Mart
01.2010 - 01.2014Read More
Customer Service Manager
K-Mart
01.2008 - 01.2010Read More
Vo-Tech
Certified Legal Secretary from Legal Studies
Read More