Susan Ortega
Customer Service Specialist
Indian Harbor Beach,FL
Summary
Determined Business Owner with commitment to excellence with more than 30+ years of experience. Effective collaborator promoting client awareness and customer satisfaction.
Top Tourism Industry Leader, served on many Boards for Central Florida Hotels, Restaurants, Concierge Associations and Local Charities raising thousands of Dollars donated to Central Florida Charity's.
One numerous awards and recognized as top 10 business woman of the year in the Orlando Business Journal.
Overview
30
30
years of professional experience
Work History
President of Operations
J&S Multimedia Corporation
Orlando, FL
03.1985 - 05.2015
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Led operational team in creation, roll out and management of new product lines.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Education
High School Diploma -
Bishop Moore Catholic High School
Orlando, Fl06.1978
Skills
- Economic Trends
- Portfolio Management
- Leadership and People Development
- Operations Leadership
- Effective Communicator and Public Speaker
- Employee Motivation and Performance
- Change and Growth Management
- Industry Expertise
- Profit Growth Strategies
- Advertising Initiatives
- Advertising Strategy
- Social Perceptiveness
- Effective Customer Communication
- Client Needs Assessment
- Management Team Leadership
- Multimedia Presentations
- Motivational Leadership
- Customer Satisfaction
- Training Employees
Timeline
President of Operations
J&S Multimedia Corporation
03.1985 - 05.2015
High School Diploma -
Bishop Moore Catholic High School
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