Summary
Overview
Work History
Skills
Timeline
Manager

Susan Osterbrink Kreif

Sheboygan,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Manager

McDonalds
Sheboygan Falls, WI
03.2012 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Caregiver

Enlivent
Sheboygan, WI
10.2015 - 08.2017
  • Assisted patients with self-administered medications.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Conferred with supervisor to discuss patient condition and medical care.

Trim Press Operator

J.L.French
Sheboygan, WI
07.2000 - 02.2009
  • Complied with company and OSHA safety rules and regulations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Operated machining equipment safely with team of operators.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Inspected finished products for quality and adherence to customer specifications.

Skills

  • Policies and procedures
  • Staff Management
  • Schedule optimization
  • Coaching and mentoring
  • Verbal and written communication
  • Key Performance Indicators

Timeline

Caregiver

Enlivent
10.2015 - 08.2017

Manager

McDonalds
03.2012 - Current

Trim Press Operator

J.L.French
07.2000 - 02.2009

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Susan Osterbrink Kreif