Summary
Overview
Work History
Education
Skills
Timeline
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Susan Ostroff

Tinton Falls,NJ

Summary

Experienced business owner with over 20 years in high-level customer service position working with young children and their parents. Skilled in managing customer and employee relationships within the retail management sector for over 15 years before transitioning to daycare ownership. Demonstrated success in delivering exceptional service and fostering business growth throughout career.

Overview

27
27
years of professional experience

Work History

Owner/Daycare Provider

Little Diamonds Home Daycare
10.2001 - 07.2024
  • Provided a safe, nurturing positive and stimulating environment for young children to learn and grow.
  • Developed and maintained strong relationships with clients resulting in repeat business and referrals.
  • Oversaw budgeting and financial management of running a sustainable business.
  • Planned and implemented age appropriate curriculum, creative play, arts & crafts, music, games and outdoor play for children ages 6 months to 4 years.
  • Ensured compliance with local, state, and federal regulations.
  • Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
  • Created marketing campaigns to attract new customers.
  • Kept abreast of current childcare regulations and trends by attending professional workshops and conferences.

Recruiting Assistant

Kohls Department Store
09.2002 - 06.2004
  • Maintained a database of resumes, tracked applicant information and status.
  • Conducted interviews, reference checks and coordinated background checks on all new hires.
  • Organized and led onboarding activities including comprehensive orientation sessions for new employees.
  • Updated and maintained recruitment and personnel files.

Department Manager

Linens 'n Things
04.1997 - 08.2001
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
  • Resolved customer complaints and issues promptly and professionally.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.

Education

Associate of Applied Science - Retail Management Fashion Merchandising

Middlesex County College
Edison, NJ
08-1996

Skills

  • Customer relations
  • Early childhood development
  • Small business growth and retention
  • Organizational skills
  • Budget management
  • Friendly, positive attitude

Timeline

Recruiting Assistant

Kohls Department Store
09.2002 - 06.2004

Owner/Daycare Provider

Little Diamonds Home Daycare
10.2001 - 07.2024

Department Manager

Linens 'n Things
04.1997 - 08.2001

Associate of Applied Science - Retail Management Fashion Merchandising

Middlesex County College

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