Susan Overson
Chicopee,MA
Summary
Proven Office Administration expert with a track record of enhancing patient experiences at Baystate OBGYN. Excelled in HIPAA compliance and Front Desk Operations, significantly improving office efficiency. Demonstrated leadership by effectively coordinating staff and volunteer schedules, ensuring seamless 24-hour front desk coverage. Skilled in claims processing and adept at fostering positive patient interactions.
Overview
26
26
years of professional experience
Work History
Medical Office Manager's Assistant
Baystate OBGYN
04.2007 - 08.2018
I ran an office and worked as a medical receptionist , made schedules for coworkers , registered patients , verified insurances Ordered all office supplies , made sure our patents had good experience
Desk Coordinator
Baystate Medical Center
09.1992 - 07.2000
I ran the front desk of the hospital , getting patients where they needed to go, schedule all my desk volunteers , coordinate deliveries to patients and make sure front desk was covered 24 hours
Education
Medical Terminology -
Holyoke Community College
Holyoke, MASkills
- HIPAA knowledge
- Front Desk Operations
- Claims Processing
- Office Administration
Timeline
Medical Office Manager's Assistant
Baystate OBGYN
04.2007 - 08.2018
Desk Coordinator
Baystate Medical Center
09.1992 - 07.2000
Medical Terminology -
Holyoke Community College