Susan Padolf
Director of Operations
Pittsburgh, PA 15235,PA
Summary
Impeccably organized, detailed-oriented, passionate and versatile Director who maintains the highest standards while obtaining the operational objective • A take charge organizational manager with expertise in change management achieving optimal results with skilled planning, and solution-based approach while driving business growth, profitability and strategic alliances • Diplomatic leader and analytic thinker able to inspire and cultivate productive working relationships• Project Leader Certified with extensive knowledge of business management, performance management and process optimization • A resourceful problem-solver who thrives on challenges with an unsurpassed work ethnic • Delivered a 34% reduction in operational cost saving and introduced best-practice metrics across all departments • Led many critical projects including organizational redevelopment and COVID -19 strategic planning •
Overview
28
28
years of professional experience
5
5
Certificates
Work History
Assistant Food Service Director
SAGE Dining Services
01.2016 - Current
- Responsible for managing day-to-day operations
for La Roche University. - Controlled and streamlined yearly operating
budget of $2.5M. - Initiated plan that reduced costs by $35k in first
year of employment. - Recruited, trained and supervised team of 50
supporting multi-units. - Instrumental in executing strategic plans, while
championing guest satisfaction, employee
motivation and positive fiscal results.
Business Manager/Project Manger
Zingarelli Services-Contracting & Facility Maintenance Company
01.2004 - 02.2016
- Drafted and analyzed business plans and strategies; established business practices, policies and procedures.
- Developed operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Fostered relationships with vendors to promote positive working relationships.
- Developed proposals and estimates, negotiated terms and conditions, and implemented contractual agreements with accountability for delivering results.
- Direct advertising, marketing and sales programs while providing impeccable customer service, resulting in 90% referral business.
Front of House Manager
The Church Brew Works
08.2007 - 11.2015
- Coordinated day-to-day operation for high-volume faced paced 450+ seat restaurant. Averaging $20,000 revenue daily.
- Generated detailed daily, monthly, quarterly and yearly reports on business, staff, and profits.
- Open and effective mediator, leveraging business acumen to communicate effectively with clients, vendors, volunteers, executives and teams.
- Reduce communication errors by 90% through initiation of interactive timelines and consistent briefings to successfully communicate all event details with internal staff to ensure flawless execution.
Event Director
Group Interland Management
01.2000 - 01.2002
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Organized logistics and oversaw events varying from 10 to over 1000 attendees.
- Produced and coordinated small fundraisers to large events for 1000+ attendees.
Education
Bachelor of Arts - Fine Arts
University of Pittsburgh
Pittsburgh, PAArchitecture
Kent State University
Kent, OHSkills
Business/Operations Management
undefinedCertification
Project Leadership Certificate, Cornell University
Quote
My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style.
Maya Angelou
Timeline
Assistant Food Service Director
SAGE Dining Services
01.2016 - Current
Front of House Manager
The Church Brew Works
08.2007 - 11.2015
Business Manager/Project Manger
Zingarelli Services-Contracting & Facility Maintenance Company
01.2004 - 02.2016
Event Director
Group Interland Management
01.2000 - 01.2002
Bachelor of Arts - Fine Arts
University of Pittsburgh
Architecture
Kent State University
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