Susan Padolf
Director of Operations
Pittsburgh, PA 15235,PA
Summary
Impeccably organized, detailed-oriented, passionate and versatile Director who maintains the highest standards while obtaining the operational objective • A take charge organizational manager with expertise in change management achieving optimal results with skilled planning, and solution-based approach while driving business growth, profitability and strategic alliances • Diplomatic leader and analytic thinker able to inspire and cultivate productive working relationships• Project Leader Certified with extensive knowledge of business management, performance management and process optimization • A resourceful problem-solver who thrives on challenges with an unsurpassed work ethnic • Delivered a 34% reduction in operational cost saving and introduced best-practice metrics across all departments • Led many critical projects including organizational redevelopment and COVID -19 strategic planning •
Overview
28
28
years of professional experience
5
5
Certificates
Work History
Assistant Food Service Director
SAGE Dining Services
01.2016 - Current
- Responsible for managing day-to-day operations
for La Roche University. - Controlled and streamlined yearly operating
budget of $2.5M. - Initiated plan that reduced costs by $35k in first
year of employment. - Recruited, trained and supervised team of 50
supporting multi-units. - Instrumental in executing strategic plans, while
championing guest satisfaction, employee
motivation and positive fiscal results.
Business Manager/Project Manger
Zingarelli Services-Contracting & Facility Maintenance Company
01.2004 - 02.2016
- Drafted and analyzed business plans and strategies; established business practices, policies and procedures.
- Developed operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Fostered relationships with vendors to promote positive working relationships.
- Developed proposals and estimates, negotiated terms and conditions, and implemented contractual agreements with accountability for delivering results.
- Direct advertising, marketing and sales programs while providing impeccable customer service, resulting in 90% referral business.
Front of House Manager
The Church Brew Works
08.2007 - 11.2015
- Coordinated day-to-day operation for high-volume faced paced 450+ seat restaurant. Averaging $20,000 revenue daily.
- Generated detailed daily, monthly, quarterly and yearly reports on business, staff, and profits.
- Open and effective mediator, leveraging business acumen to communicate effectively with clients, vendors, volunteers, executives and teams.
- Reduce communication errors by 90% through initiation of interactive timelines and consistent briefings to successfully communicate all event details with internal staff to ensure flawless execution.
Event Director
Group Interland Management
01.2000 - 01.2002
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Organized logistics and oversaw events varying from 10 to over 1000 attendees.
- Produced and coordinated small fundraisers to large events for 1000+ attendees.
Education
Bachelor of Arts - Fine Arts
University of Pittsburgh
Pittsburgh, PAArchitecture
Kent State University
Kent, OHSkills
Business/Operations Management
Project Management
Training & Development
HR Management
Financial Planning & Profit Analysis
Time Management
Conflict Resolution
Microsoft Office Suite
Cost controls
Budgeting
Workflow planning
Scheduling
Recruitment
Strategic planning
Certification
Project Leadership Certificate, Cornell University
Quote
My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style.
Maya Angelou
Timeline
Assistant Food Service Director
SAGE Dining Services
01.2016 - Current
Front of House Manager
The Church Brew Works
08.2007 - 11.2015
Business Manager/Project Manger
Zingarelli Services-Contracting & Facility Maintenance Company
01.2004 - 02.2016
Event Director
Group Interland Management
01.2000 - 01.2002
Bachelor of Arts - Fine Arts
University of Pittsburgh
Architecture
Kent State University