Susan Parisi

Account manager for multiple hospital systems to drive territory growth and profitability.

• Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
• Assisted in staff education and development by sharing clinical expertise in relevant areas such as mechanical ventilation, respiratory, wound care, and other medically complex criteria.
• Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
• Facilitated seamless transitions of care for patients entering acute care services, resulting in reduced anxiety and improved healing environment.
• Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
• Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
• Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
• Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
• Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
• Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
• Optimized resource utilization by identifying opportunities for cost savings within clinical operations without compromising patient care quality.
• Increased patient satisfaction by effectively communicating with interdisciplinary teams, relationship manager for clients, and problem solving any issues to ensure customer satisfaction.
• Improved overall facility performance by participating in quality improvement initiatives targeting key metrics such as length of stay or patient satisfaction scores.

• Increased client base by identifying and pursuing new business opportunities through market research and competitor analysis.
• Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
• Delivered presentations to physician practices, hospital administrators, directors of case management teams and other facilities, raising company profile and attracting potential clients.
• Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term.
• Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
• Generated revenue growth by developing and executing targeted sales strategies to expand market share.
• Translated customer needs into quick problem solving solutions.
• Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.
• Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
• Contributed to industry events and trade shows to showcase products and gather industry intelligence.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Attended monthly sales meetings and quarterly sales trainings.

• Developed high-performing teams by providing mentorship and guidance of program for program growth.
• Enhanced team collaboration through fostering open communication, goal setting, and empowering employees to voice their opinions.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Optimized operational processes using analytics tools to address client-specific metrics.
• Drafted and distributed reports to assist board members with critical business decisions.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Monitored office workflow and administrative processes to keep operations running smoothly.

• Collaborated with marketing teams to develop targeted materials promoting services offered by the practice.
• Implemented a strategic plan to grow the physician practice''s network of referring providers, resulting in higher overall revenue.
• Organized educational events for new and referring physicians, promoting knowledge sharing and collaboration among specialists.
• Developed a system for tracking key performance indicators related to physician referrals, enabling more informed decision-making regarding resource allocation.
• Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
• Conducted regular meetings with physicians to discuss referral strategies and ensure patient needs were met.
• Established a strong rapport with local healthcare organizations, creating opportunities for collaboration and cross-referrals between practices.
• Served as a liaison between patients, families, and medical professionals, ensuring seamless coordination of care throughout treatment processes.
• Developed monthly newsletter sent to practitioner offices with informative business practice articles and suggestions for promoting brand awareness.
• Developed comprehensive reports to analyze trends in referral patterns, identifying areas for improvement and growth.
• Streamlined communication between physicians and hospital staff, ensuring accurate transfer of patient information.
• Presented at local events and meetings to raise awareness about services, attracting new potential referral partners.
• Conducted thorough assessments of existing referral sources'' strengths and weaknesses, allowing for targeted improvements in outreach efforts.
• Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
• Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.

• Assisted with development of new program for increased business growth and lower hospital readmission rates.
• Coordinated pilot testing efforts for new programs, gathering valuable feedback for improvements before full-scale rollouts.
• Spearheaded initiatives that increased employee engagement in established programs while maintaining high levels of productivity across multiple departments.
• Improved internal communications by developing comprehensive documentation and reporting systems.
• Fostered a collaborative work environment, promoting open communication and teamwork to ensure project success and efficient problemsolving.
• Championed a culture of innovation within the organization by encouraging creative problem-solving methods among team members during the development process.
• Managed cross-functional teams to achieve program objectives within budget and time constraints.
• Enhanced program efficiency by streamlining processes and implementing project management best practices.
• Collaborated with marketing teams to develop targeted messaging strategies for promoting new programs to potential customers or clients.
• Presented regular progress reports to senior leadership, keeping them informed of challenges and successes throughout the life cycle of each program.

• Responsible for generating new admissions to facility to increase census and revenue.
• Primary point of contact for all potential leads
• Stayed within budget for marketing expenses
• Developed and executed quarterly rolling calendar of events.
• Implemented innovative ideas for community programming, offering unique experiences that attracted new business
• Taught in-house employees strategies for successful internal and external communications
• Worked effectively in fast-paced environments.
• Boosted conversion rates by consistently following up with prospective families through phone calls, emails, and personalized communications.
• Scheduled Number of appointments to meet with families face-to-face and discuss move-in plans.
• Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
• Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
• Expanded outreach opportunities by representing the facility at hospitals, rehab, senior centers, and other community fairs and events.
• Increased resident enrollment by conducting informative and engaging tours for prospective residents and their families.
• Informed prospective families of financial options available at our facility and provided guidance on the application process.
• Collaborated with other departments to ensure a seamless transition for incoming residents addressing any concerns or issues promptly.
• Explained admissions procedures to potential residents.
• Led weekly tours and open houses to showcase facility features.