Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Susan Parker

Hillsville,PA

Summary

Customer-focused professional with a solid 13-year career the financial sector in addition to multiple years as a successful retail manager and sales trainer. Dynamic in applying sales and accuracy in a banking environment.

Excellent customer service skills coupled with the desire to find solutions enables exceptional cross selling skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Bessemer Croatian Club
06.2020 - Current
  • Implemented cash handling and balancing procedures to improve accountability.
  • Developed updated inventory processes and online ordering.
  • Oversee daily operations.
  • Ensure compliance with PLCB rules and regulations.




Universal Banker II

First Commonwealth Bank Corporation
08.2018 - 09.2019
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions,
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Banquet Manager

Gatherings Banque
09.2015 - 07.2018
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Directed and managed banquet functions for 250 person events
  • Marketed venue by attending expos and created advertising materials.

Assistant Manager

Citizens Bank
08.2013 - 08.2015
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales revenues by promoting complementary products.
  • Identified client needs and referred to partners.

Personal Banker Officer

Northwest Savings Bank
06.2003 - 05.2012
  • Supervised and scheduled tellers.
  • Assisted and provided referrals to business partners.
  • Balanced office daily, ordered cash, and kept office cash at approved levels.
  • Adhere to banking rules and regulations.
  • Opened new accounts.
  • Developed on going training programs for staff.
  • Attended community events as a bank liasion.

Education

High School Diploma -

Wilmington Area High School
New Wilmington, PA
02.1981

Skills

  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Sales,support,and product training
  • Proficient cash handling
  • Knowledge and awareness of state and federal banking regulations
  • Microsoft and banking software proficient

Certification

  • Commissioned Pennsylvania Notary -

06/20/2022 to 06/26/2026

Notary I.D.-1255648


  • NMLS #662600

Timeline

Manager

Bessemer Croatian Club
06.2020 - Current

Universal Banker II

First Commonwealth Bank Corporation
08.2018 - 09.2019

Banquet Manager

Gatherings Banque
09.2015 - 07.2018

Assistant Manager

Citizens Bank
08.2013 - 08.2015

Personal Banker Officer

Northwest Savings Bank
06.2003 - 05.2012

High School Diploma -

Wilmington Area High School

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Susan Parker