Susan Parker
Summary
Dependable office management professional brings 15 plus years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in a team oriented and collaborative office environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
HanesBrands Outlet Store
Lincoln City, OR
03.2017 - 01.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Customer Data Mgmt/Data Entry
Motus Recruiting Temp Agency
Portland, OR
04.2015 - 11.2016
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
Office Manager / Logistics Manager /Receptionist Administrator
The Scotts-Miracle Gro Company
Molalla, OR
01.1994 - 07.2009
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Provided administrative support to management team including preparing KPI reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, and routed mail.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Arts - Health Administration
University of Phoenix - Online Degree
Tempe, AZ03-2013
Associate of Arts - Business Management
University of Phoenix - On-line Degree
Tempe, AZ04-2009
Skills
- Store Organization
- Stock management
- Loss Prevention
- Customer Relations
- Hiring and Training
- POS systems operations
- Relationship building and management
- Team Building and Leadership
- Cost Control
- Incident Reports
- Data Entry
- Time Management
- Microsoft Office
- Attention to Detail
- Administrative Support
- Office Management: Collaborate with Plant Manager
- Document Management
- Human Resources: Collaborate with Corporate
Skills And Personal Strengths
- 15+ Years General Office Experience
- General office equipment
- First point of contact
- Mailing, filing, faxing
- Typing 60 wpm / 10-key by touch
- MS Word, Excel, & PowerPoint
- Excellent Customer Services Experience
- Organized and detail oriented
- Problem solving
- Positive team player
- Multi-task projects and prioritize
- Management / Human Resources Experience
- Honest, accurate, dependable, & reliable
- Self-directed / quick learner
- Hiring / training / performance reviews
- Disciplinary of employee / termination
- Payroll verification / vacation verification
- Managed cost accounts / spending
- Accounts payables / Accounts Receivables
- Facets, CRM, Kronos Timekeeping
- Oracle
- Credit / Debit customer accounts
- Understanding Healthcare Privacy Law
Relevant Experience
- Documented payments and created account for prospective members
- Entered in the employee worked / vacation / sick time for Corporate Payroll
- Entered in the accounts payables system the general ledger and cost accounts
- Executed general office duties comprising typing, filing, faxing, and copying
- Answered multi-line phone system effectively and in a professional manner
- Used computer programs to input, retrieve, and/or change data information
- Filed alpha and numeric documents
- Routed mail to appropriate individuals and/or departments
- Ordered and distributed office supplies as required
- Worked with OSHA maintaining logs
- Generated memos and response to emails
- Clarified policies and company procedures to office personnel
- Established and promoted professional relationships with customers
- Aided customers with concerns and complaints through collaborative resolution
- Entered health insurance payments into Facets for new and existing members
- Understanding Health Privacy Laws
Languages
English
Professional
Websites
References
References available upon request.
Timeline
Assistant Store Manager
HanesBrands Outlet Store
03.2017 - 01.2023
Customer Data Mgmt/Data Entry
Motus Recruiting Temp Agency
04.2015 - 11.2016
Office Manager / Logistics Manager /Receptionist Administrator
The Scotts-Miracle Gro Company
01.1994 - 07.2009
Bachelor of Arts - Health Administration
University of Phoenix - Online Degree
Associate of Arts - Business Management
University of Phoenix - On-line Degree
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