Susan Parker
Lincoln,AR
Summary
Experienced with coordinating and overseeing distribution activities. Utilizes strategic planning to ensure timely and efficient delivery of products. Knowledge of inventory management and logistics coordination ensures seamless operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sr Distribution Administrator
Tyson Foods
07.2024 - Current
- Coordinated closely with sales team members to ensure timely dispatch of products according to client requirements.
- Resolved customer issues promptly, maintaining a high level of satisfaction among clients.
- Analyzed data trends within the distribution sector to identify potential bottlenecks and develop solutions accordingly.
- Anticipated and resolved transportation issues by working in conjunction with carriers, shipping handlers and distribution and logistics groups.
Optical Assistant and Front Desk
Fayetteville Eyecare Clinic
05.2021 - Current
- In charge of receiving and greeting all patients for their check-in. This includes receiving, interpreting, and sending out the correct insurance information for every customer.
- I am also the sole salesperson for all optical products, covering two different positions with my own work.
- After a patient’s appointment, I also ensure that all patient information will be handled and entered correctly to not only our system, but a network to make sure that they have the best possible experience wherever they may go.
- I also keep up with the latest products that manufacturers sell to ensure I’m selling the best possible product.
Customer Service Representative
Walmart Supercenter
03.2020 - 05.2021
- Provided expert customer service to hundreds of customers a day, resolving complaint calls and managing details of refunds, exchanges, and completing specialty issues that were otherwise unresolvable.
- I was also the person to count and reconcile cash drawer discrepancies prior and following every shift.
Lead Cashier
Casey’s
10.2019 - 02.2020
- Providing dependability to balance expenses at the end of every business day.
- Excelled in creating a positive customer experience with kind and courteous customer service.
Education
University of Central Arkansas
05.2019
Skills
- Customer service
- Sales
- Problem-solving
- Time management
- Data organization
- Guest services
- Product knowledge
- Officemate
Timeline
Sr Distribution Administrator
Tyson Foods
07.2024 - Current
Optical Assistant and Front Desk
Fayetteville Eyecare Clinic
05.2021 - Current
Customer Service Representative
Walmart Supercenter
03.2020 - 05.2021
Lead Cashier
Casey’s
10.2019 - 02.2020
University of Central Arkansas
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