Susan Passero
Orange Park,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Perfect Pizza Pie Inc. Skilled in complaint handling and maintaining a professional telephone demeanor, I significantly increased repeat business through empathy and active listening. Expertise in call center operations and fostering client relationships showcases my ability to achieve results and exceed expectations.
Overview
4
4
years of professional experience
Work History
CSR/Driver
Perfect Pizza Pie Inc
05.2020 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Made and delivered orders in expedited fashion to customers.
Sales Associate
Circle K Stores Inc.
11.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Certificate Of Completion - Microsoft Office, Data Entry, Front Office
Opportunity Junction
Antioch, CA01.2007
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Customer Service
- Professional telephone demeanor
Timeline
Sales Associate
Circle K Stores Inc.
11.2022 - 07.2023
CSR/Driver
Perfect Pizza Pie Inc
05.2020 - Current
Certificate Of Completion - Microsoft Office, Data Entry, Front Office
Opportunity Junction
Similar Profiles
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
Ethan BakleyEthan Bakley
Assisstant Manager at Domino's Pizza, RTC EnterprisesAssisstant Manager at Domino's Pizza, RTC Enterprises
Elsie TrippElsie Tripp
Team Member at Pizza Pie CafeTeam Member at Pizza Pie Cafe
Kayleigh RiddickKayleigh Riddick
Customer Service Representative at Advanced DisposalCustomer Service Representative at Advanced Disposal
Jaimie NelsonJaimie Nelson
Life Skills Coach & Vocational Trainer at Growing Together Behavioral CenterLife Skills Coach & Vocational Trainer at Growing Together Behavioral Center